Koori Support Officer

Location: Melbourne | CBD

Job type: Full time

Organisation: Victorian Civil and Administrative Tribunal (VCAT)

**Salary**: $95,102 - $107,905

Occupation: Aboriginal and Torres Strait Islander services

Reference: VG/VT0081SB

The Koori Support Officer is responsible for providing cultural and emotional support to Aboriginal and Torres Strait Islander persons accessing VCAT. This role will contribute towards increased, positive engagement with Victorian Aboriginal Communities, VCAT staff and Members

An ability to attend the VCAT Community Based Venues of Oakleigh and Frankston would be highly desirable. In addition to an ability to attend VCAT locations within the Melbourne CBD as required to provide in-hearing support to First Nations people, VCAT Members and a range of stakeholders.

The VCAT Koori Support Team is a supportive team of staff who strive to deliver safe, cultural and emotional support, strong referral pathways and positive engagement with the view to empower Aboriginal persons throughout their VCAT experience. The Koori Support Team operates within VCAT Support Services with access to a robust suite of professional training, development and support opportunities in addition to flexibility with respect to base work location

If you have a passion for supporting Aboriginal & Torres Strait Islander persons across Oakleigh, Frankston and Melbourne VCAT venues with a commitment to cultural safety and empowerment - this role is for you

**About Us**

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.

Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

**VCAT**

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

**About the Role**

In this role, you will be responsible for:

- Contributing towards the successful operation of the Koori Support Team within the Victorian Civil and Administrative Tribunal (VCAT).
- Engaging and supporting Aboriginal & Torres Strait Islander persons throughout their VCAT experience.
- Navigating a range of database and case management operating systems
- Participating in various stakeholder meetings and additional forums to provide support, consultation and guidance regarding projects and operational needs.
- Establishing, consulting and maintaining effective working relationships with the Victorian Aboriginal Community and other key internal and external stakeholders, including Government and non-Government agencies, and regularly liaise and negotiate with these stakeholders to proactively identify and resolve issues.

**About You**

Applicants must possess knowledge of and/or connections to the Victorian Aboriginal community and an ability to engage and support First Nations persons throughout their VCAT experience.

Experience in utilising a range of case management database and operating systems with well developed attention to detail

An ability to manage competing, complex priorities within a dynamic working environment with well established time management practices

Operational knowledge of administrative systems such as Outlook, Microsoft Teams, Zoom, incorporating team and individual calendar management

Possession of a current Driver's License would be advantageous.

**How to apply**
- resume
- a short cover letter

**Other information**

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.