Navigation and Customer Liaison Officer

3 weeks ago

Doncaster, Australia Manningham City Council Full time

**2 x Temporary (fixed term) Full time positions until September 2024 (12-month contract)**:

- **$76,814 + 11% Superannuation**:

- **Based at Doncaster, Victoria (Hybrid Arrangement)**

Empower and assist older adults with exceptional customer service, making a positive impact in our vibrant community.

Manningham Council proudly delivers over 100 different services to our vibrant and diverse community. From parks and galleries to shopping hubs and home care, it is our focus to ensure that Manningham remains a liveable and harmonious place to reside, work and visit.

Quality of life is a key focus in our community. At Council, our job doesn’t end at infrastructure and open spaces. We provide a range of home and community based services designed to support residents to live independently and maintain vital community connections. We are always looking for ways to improve our residents’ lives.

We’re constantly transforming our organisation to best support the needs of our local community. And we are looking for a new game changer to join the team. A high performing individual who wants to shape positive and inclusive outcomes for our community. You’ll have the opportunity to take ownership of your work while developing and testing new ideas within a culture of learning to deliver excellent outcomes for Manningham.

**About the Role**

As a Navigation and Customer Liaison Officer, you will be the first point of contact for older individuals and caregivers, providing exceptional customer service and accurate information to assist them in accessing aged care services. Additionally, this role is vital in fostering positive relationships with service providers and stakeholders, ensuring that our community's older adults receive the support they need.

**Skills and Experience**
- A customer-focused professional dedicated to always delivering excellent customer service, utilising discretion and patience, and diplomacy in interactions.
- Committed to providing a positive customer experience, fostering a helpful approach in all customer interactions.
- Experienced in using systems to follow established processes.
- Possess a minimum of 5 years of customer service experience, preferably in a team-based call centre environment, with the ability to work autonomously.
- Proficient in engaging and communicating effectively with diverse audiences, both verbally and in written form. Language skills in community languages would be valued - Mandarin, Cantonese, Greek, Italian or Farsi.

Click here to view position description

**How to Apply**

Click **APPLY** to submit your up to date CV and cover letter addressing the key requirements of the role under the “Who are you?’ section of the position description. For a confidential discussion please contact Vanessa Bove, Special Projects Lead - Connected Communities on 03 9840 9351.

**Applications close on Wednesday 30 August 2023 at 5.00pm**
- Council recognises the benefits of a diverse workforce for its employees and customers._
- Manningham Council have a number of policies and practices to help support our staff, including a Working from Home policy, flexible work practices and an IT infrastructure to support various communication methods when working remotely._
- If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance._
- Manningham Council is a child safe organisation and, as such, applicants may be required to hold a Working with Children Check._

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