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Customer Service Officer
3 months ago
3 x approx.
23 hours per week (with opportunity for additional hours) - fixed term 31 October 2024:
-
Band - salary $76,814 (pro-rata) + 11% Superannuation:
Exciting opportunity to join our Customer Service Team
Manningham Council proudly delivers over 100 different services to our vibrant and diverse community.
From parks and galleries to shopping hubs and leisure facilities, it is our focus to ensure that Manningham remains a liveable and harmonious place to reside, work and visit.
We're constantly transforming our organisation to best support the needs of our local community. And we are looking for a new game changer to join the team. A high performing individual who wants to shape positive and inclusive outcomes for our community.You'll have the opportunity to take ownership of your work while developing and testing new ideas within a culture of learning to deliver excellent outcomes for Manningham.
About the Role
We are seeking multiple Customer Service Officers to join our team.
Our Customer Service Officers provide outstanding customer service, supporting Council's broad range of services across a range of channels including phone, in-person, and live chat.
Our team aims to resolve enquiries at the first point of contact with courtesy, empathy, and respect in line with our organisational values and customer charter.
Skills and Experience
- Have full availability from 8.00 am to 5.15 pm Monday to Friday.
- A customerfocused professional dedicated to providing excellent customer service with demonstrated ability to use discretion and diplomacy when dealing with customers to deliver a positive customer experience.
- Proficient in using systems to follow processes, with a demonstrated background using a CRM preferable.
- Previous relevant customer service experience, preferably in a multichannel contact centre environment, working as part of a team and at times autonomously.
- Highly efficient and able to work in a fastpaced role that can be highly demanding at times.
- Capable of rapidly learning and absorbing a large volume of information to support the delivery of a broad range of Council services.
- Excellent verbal and written communication skills with a pleasant manner and demonstrating courtesy, empathy, and respect.
How to Apply
Click
APPLY to submit your up to date CV and cover letter addressing the key requirements of the role under the "Who are you?' section of the position description.
Applications close on Monday 20 May 2024 at 5pm
- Council recognises the benefits of a diverse workforce for its employees and customers._
- Manningham Council have a number of policies and practices to help support our staff, including a Working from Home policy, flexible work practices and an IT infrastructure to support various communication methods when working remotely._
- If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance._
- Manningham Council is a child safe organisation and, as such, applicants may be required to hold a Working with Children Check._
