Billing Customer Service Officer

4 days ago

Doncaster, Australia Ambulance Victoria Full time

At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life.
These full time and part time opportunities are within the Financial Transaction Services (FTS) Team which undertakes the processes of raising invoices for Ambulance Services, debt management, banking, Accounts Payable and patient contact centre. The opportunities are within our Billing Customer Service department.
About the role
Reporting to the Team Leader Billing Customer Service, you will be within a supportive team of approximately 30. The overall role of the billing department is to generate an invoice from the patient care record (PCR) provided by our Paramedics and front line clinical care teams. Tasks include:

- Review presented PCR data for completeness to ensure accuracy and consistency of current and previous customer billing assessment outcomes
- Ensure accurate customer account records are maintained, minimising duplication of customer accounts
- Through your accuracy, ensuring that the correct person/ entity is billed for the service provided
- Assist with review of prior PCRs processed for reallocation (including liaison with relevant stakeholders) to correct billing outcome
- Identify inconsistencies or deficiencies in PCR data presented for present and/or previous customer billing outcomes for review by management team
- Maintain accurate records and confidentiality of customer account details compliant with record management, data security and privacy legislation

About you
Whilst we would like you to have experience within a billing/invoicing environment, ‘you' are what we are looking for. We want a person who aligns, believes, and lives the culture and values we have in our team. You will naturally care about the accuracy of your work with high attention to detail and quality control. You will be professional with a sound judgement to ensure matters of a confidential or sensitive nature, which you will be exposed to, are handled appropriately and diplomatically.
- Experience working in financial data entry, billing, or accounts receivable department
- Proficient data entry and billing assessment skills with an ability to meet performance output and accuracy targets
- Intermediate competence level with Microsoft Office including Excel and Word
- Ability to work both independently with mínimal supervision and effectively as part of the wider team

Working at AV
As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountable, Respect and Excellence to life at AV, we want to hear from you
Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including references, misconduct and Police Checks.
This position is graded at Administration Band 2 under the Ambulance Victoria Enterprise Agreement (AVEA) 2020.

How to apply
- Current resume

At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.

  • Billings Customer Service Officer

    3 weeks ago

    Doncaster, Australia Ambulance Victoria Full time

    At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our...

  • Billing Customer Service Officer

    1 week ago

    Doncaster, Victoria, Australia Ambulance Victoria Full time

    At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our...

  • Customer Service Officer

    3 weeks ago

    Doncaster, Australia Manningham City Council Full time

    **2 x approx. 0.7 FTE each - fixed term 31 October 2024**: - **Band 5 - salary $76,814 + 11% Superannuation (pro-rata)**: - **Exciting opportunity to join our Customer Service Team**: - **Doncaster location** We’re looking for game-changing - high-performing individuals who want to grow with us. We offer challenging and rewarding employment...

  • Customer Service Officer

    2 weeks ago

    Doncaster, Australia HCF Full time

    **About the Role** As a Customer Service Officer with HCF, you will provide Uncommon Care to our members. We are looking for you to bring your Human touch to this customer service role. You will partner with our members to guide them and provide them with advice so they can make the right healthcare choices for them. You will provide our members with...

  • Customer Service Officer

    3 weeks ago

    Doncaster, Australia Manningham City Council Full time

    **3 x approx. 23 hours per week (with opportunity for additional hours) - fixed term 31 October 2024**: - **Band 5 - salary $76,814 (pro-rata) + 11% Superannuation**: - **Exciting opportunity to join our Customer Service Team** We’re looking for game-changing - high-performing individuals who want to grow with us. We offer challenging and rewarding...

  • Customer Service Officer

    1 week ago

    Doncaster, Victoria, Australia Manningham City Council Full time

    2 x approx. 0.7 FTE each - fixed term 31 October 2024:- Band - salary $76, % Superannuation (pro-rata):Exciting opportunity to join our Customer Service Team:- Doncaster locationWe're looking for game-changing - high-performing individuals who want to grow with us. We offer challenging and rewarding employment opportunities to innovative, passionate, and...

  • Customer Service Officer

    1 week ago

    Doncaster, Victoria, Australia Manningham City Council Full time

    3 x approx.23 hours per week (with opportunity for additional hours) - fixed term 31 October 2024:- Band - salary $76,814 (pro-rata) + 11% Superannuation:Exciting opportunity to join our Customer Service TeamWe're looking for game-changing - high-performing individuals who want to grow with us. We offer challenging and rewarding employment opportunities to...

  • Customer Service Officer

    1 week ago

    Doncaster, Victoria, Australia Manningham City Council Full time

    Temporary Full time (fixed term), until June 2025:Band 5, Circa $74k + 10.5% Superannuation:- Exciting opportunity to join our Customer Service TeamManningham Council proudly delivers over 100 different services to our vibrant and diverse community. From parks and galleries to shopping hubs and home care, it is our focus to ensure that Manningham remains a...

  • Accounts Receivable Customer Service Officer

    3 weeks ago

    Doncaster, Australia Ambulance Victoria Full time

    Accounts Receivable Customer Service Officer - 2 year Fixed Term - Full time/potential part time available - Doncaster location At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what...

  • Customer Service Officer

    1 week ago

    Doncaster, Victoria, Australia Davidson Group Services Full time

    We have multiple - 6 month contract opportunities, with the possibility of further extension or permanency, for an experienced Contact Centre professional, based in Doncaster. Working for a State Government entity, you will provide compassionate care and support for complex matters, as well as standard information and advice. This will be a new location for...

  • Customer Service Officer/receptionist

    2 weeks ago

    Doncaster East, Australia Onemda Full time

    **What you can expect from us**: - Attractive remuneration with salary packaging benefits - An innovative and supportive environment - Onemda is an equal opportunity employer - Career development Opportunities - Multiple Professional Development Days - Strong innovative culture **We’re looking for a committed CUSTOMER SERVICE OFFICER in Melbourne’s...

  • Customer Service

    1 week ago

    Doncaster, Victoria, Australia Access Health and Community Full time

    A truly varied role with customer service and administration focus- $29.94 per hour plus super with generous Not for Profit salary packaging Full time position, based across Ashburton, Hawthorn, Richmond & DoncasterAbout Access Health and CommunityWith a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives...

  • Office Administration

    3 weeks ago

    Doncaster, Australia Hawks Excavation Pty Ltd Full time

    HAWKS EXCAVATION PTY LTD specialists in all type of excavation, earth moving and civil works in Melbourne.We maintain a strong foundation of trust and mutual respect generated through positive relationship with clients. The Office Administrator is a casual fulltime role mainly supporting the business’ back of house Management and Administration team. The...

  • Customer Service Officer

    4 weeks ago

    Doncaster, Australia Davidson Group Services Full time

    We have multiple 3 - 6 month contract opportunities, with the possibility of further extension or permanency, for an experienced Contact Centre professional, based in Doncaster. Working for a State Government entity, you will provide compassionate care and support for complex matters, as well as standard information and advice. This will be a new location...

  • Entry Level Administration/ Customer Service

    2 weeks ago

    Doncaster, Australia Global 360 Full time

    Calling all Part-Timers! start your career by joining the Johns Lyng Group! We are an established, innovative and fast paced construction company with a reputation for excellence. - **Career Progression**: - **Great Team Environment**: - **Doncaster Location - No city traffic!**: - **Flexible Work Hours - Suitable for University Students and People with...

  • Customer Service Representative

    1 week ago

    Doncaster, Australia The Automotive Group Full time

    **Doncaster location**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (8.00am - 11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for someone who can transform...

  • Coordinator Customer Service

    3 weeks ago

    Doncaster, Australia Manningham City Council Full time

    **Full time permanent position**: - **Band 8 circa $117K + 10.5% Superannuation and benefits**: - **Doncaster location**: - **Free onsite car parking** **_We’re seeking an experienced Coordinator to join our high performing Customer Service team_** Manningham Council proudly delivers over 100 different services to our vibrant and diverse community....

  • Customer Service Representative

    3 weeks ago

    Doncaster, Australia The Automotive Group Full time

    **Doncaster location**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (8.00am - 11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for someone who can transform...

  • Customer Service Representative

    2 weeks ago

    Doncaster, Australia The Automotive Group Full time

    **Doncaster location**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (8.00am - 11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for someone who can transform...

  • Coordinator Customer Service

    1 week ago

    Doncaster, Victoria, Australia Manningham City Council Full time

    Full time permanent position:- Band 8 circa $117K + 10.5% Superannuation and benefits:- Doncaster location:- Free onsite car parking_We're seeking an experienced Coordinator to join our high performing Customer Service team_Manningham Council proudly delivers over 100 different services to our vibrant and diverse community. From parks and galleries to...