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Customer Service Officer

4 weeks ago

Doncaster, Australia Manningham City Council Full time

**Temporary Full time (fixed term), until June 2025**:

- **Band 5, Circa $74k + 10.5% Superannuation**:

- **Exciting opportunity to join our Customer Service Team**

Manningham Council proudly delivers over 100 different services to our vibrant and diverse community. From parks and galleries to shopping hubs and home care, it is our focus to ensure that Manningham remains a liveable and harmonious place to reside, work and visit.

With one of the largest networks of open space in metropolitan Melbourne, including more than 300 parks, our outdoor facilities are a key part of life in Manningham. Recreation parks, sporting reserves, natural areas and neighbourhood parks are of great importance to our community and allow a wide range of opportunities for exercise, recreation and local sports clubs.

We’re constantly transforming our organisation to best support the needs of our local community. And we are looking for a new game changer to join the team. A high-performing individual who wants to shape positive and inclusive outcomes for our community. You’ll have the opportunity to take ownership of your work while developing and testing new ideas within a culture of learning to deliver excellent outcomes for Manningham.

**About the Role**

We are seeking a Customer Service Officer to join our team. Our Customer Service Officers provide outstanding customer service across a range of channels, including phone, in-person and live chat. The aim of our team is to resolve the majority of enquiries at the first point of contact and to do so in a courteous, respectful way in line with our organisational values and customer charter.

**Skills and Experience**
- A customer focussed professional who understands the importance of a positive customer experience.
- The ability to work with key stakeholders to develop new and improve current processes and information vital to the customer service team.
- Fosters a positive approach to both internal and external customers, no matter how big or small and has a ‘can do’ attitude to get in there and get your hands dirty, but can still de-escalate situations and show empathy and diplomacy.
- The ability to use conflict resolution techniques to address issues.
- Excellent verbal and written communication skills.
- The ability to manage time, set priorities and organise work outputs.
- Previous contact centre, live chat, and cashiering experience.

Click here to view Position Description.

How to Apply

Click **APPLY** to submit your up to date CV and cover letter addressing the key requirements of the role under the “Who are you?’ section of the position description. For a confidential discussion, please contact Zoe Richards, Customer Service Team Leader on 9840 9756.

**Applications close on Monday, 17 April 2023 at 12pm.**
- Council recognises the benefits of a diverse workforce for its employees and customers._
- Manningham Council have a number of policies and practices to help support our staff, including a Working from Home policy, flexible work practices and an IT infrastructure to support various communication methods when working remotely._
- If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance._
- Manningham Council is a child safe organisation and, as such, applicants may be required to hold a Working with Children Check._

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