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Consultant Nbc Designer

1 month ago

Melbourne, Australia National Australia Bank Full time

**Consultant NBC Designer**
**Job no**: 791257

**Business unit**: Group Chief Operating Officer

**Primary position location**: 395 Bourke St, Melbourne, VIC

**Work type**: Permanent Full time

**Region**: VIC- Melbourne CBD
- **Make a genuine difference through the work you do**:

- **Bring your ideas, ambitions, and passions both in and outside of work**:

- **9 month fixed term contract opportunity**

**It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.**

Your make NAB. You get it done for our customers and our communities. You're laying the foundations for NAB's future success. With a winning environment, together we'll grow, excel for our customers and feel proud to work at NAB.

It's a good time to see how you can grow your career as a **Consultant NBC Designer.**

**The role**:
As a Consultant NBC Designer, **9 month fixed term contract opportunity,** you will be responsible for providing expert level guidance and education to marketers and business stakeholders in Next Best Conversation (NBC) best-practice and strategy, with a focus on the following:

- How to bring data to life and use effectively in the design of NBC's
- How to leverage the components of Pega CDH to enable optimisation and management of NBC's

**The role and Day to day will include**:

- Leads a team of NBC Analysts who are actively involved in the design, configuration and optimisation of NBC's in Pega CDH. The team will focus on a particular portfolio (e.g. Credit Cards, Home Lending). Analysts will also conduct descriptive analytics to assist in defining and optimising NBC's
- Provides insights on portfolio optimisation to maximise the value of NBC's to Marketing and Business stakeholders
- Works with other delivery team leads to ensure effective workload management / sequencing, leveraging best practice for deploying and adapting NBC strategies - covering new offers, propositions and capability build
- Sets the bar for and ensures compliance with change management best practices & policies

**What you will bring**:

- Extensive demonstrated experience working in a similar role within data driven communication across complex business settings
- Previous hands-on experience coaching and setting best practice within campaign management / communication teams
- Proven Pega Customer Decision Hub expertise would be highly valued
- Strong knowledge of credit card data
- Experience with Agile behaviours and principles
- Knowledge of direct marketing principles and processes
- Understanding of customer strategy and proven expertise in contact optimization
- Strong analytical capability, with close attention to detail
- Exceptional communication and negotiation skills; ability to effectively present, engage and communicate with key stakeholders at all levels of seniority
- Relevant tertiary qualification in business or related discipline

**A diverse and inclusive workplace works better for everyone.**

We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions can thrive, connect and grow.

**More focus on you**

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.

**Join NAB**

Unsolicited CVs from agencies will not be accepted.

**Advertised**: 21 Dec 2023 6:00 AM AUS Eastern Daylight Time

**Closing**: 17 Feb 2024 11:55 PM AUS Eastern Daylight Time

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