Pega Analyst

6 months ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Fixed term Full time
**Pay Level**: Group 3
**Talent Acquisition Contact**: Kate Elliott
**View Role purpose statement**
- **Make a genuine difference through the work you do**:

- **Bring your ideas, ambitions, and passions both in and outside of work**:

- **Bring your experience in Pega and Marketing/Data/Campaign Analysis**

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your make NAB. You get it done for our customers and our communities. You’re laying the foundations for NAB’s future success. With a winning environment, together we’ll grow, excel for our customers and feel proud to work at NAB.

It’s a good time to see how you can grow your career as a **Consultant Next Best Conversation (NBC) Designer **at NAB with experience using Pega.

**The role**:
As a **Consultant NBC Designer**, **12 month fixed term contract,** you will be responsible for translating business ideas and concepts into always-on, multi-channel Next Best Conversations (NBCs), taking into account even-based triggers and propensity using Pega.

**The role and Day to day will include**:

- Configure new offers, propositions, and treatments, adhering to NAB contact and channel policies in Pega Customer Decision Hub (Customer Brain)
- Supports ongoing portfolio and customer management to optimise contact strategies
- Conducts descriptive analytics to inform the design and optimisation of NBC’s
- Help business stakeholders project the potential value associated with a portfolio of NBC’s through analytic techniques, then track, evaluate and optimise
- Deliver quality outcomes that balance effective risk management with speed to market

**What you will bring**:

- Proven experience as a senior data, campaign, or marketing analyst, in complex business settings, ideally financial services
- Demonstrated ‘hands on’ experience and knowledge of Pega CDH
- Campaign and/or data management experience coupled with knowledge of SQL is preferred
- Demonstrated understanding of marketing functions and campaign lifecycle
- Team player and proven ability to collaborate and achieve effective outcomes
- Proactive approach to problem-solving
- Understanding of customer strategy and proven expertise in contact optimization
- Strong analytical capability, with close attention to detail
- Relevant tertiary qualification in business or related discipline

**Inclusion and Diversity**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.

**More focus on you**

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.

**Join NAB

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