National Service Delivery Manager

3 weeks ago


Melbourne, Australia Jenny Barbour IT & Project Recruitment Full time

My Role

? Department head, managing the national Service Delivery team which includes the Service Delivery management and leadership team, Help Desk, Desktop, Audio-Visual & Technology Training support across the firm

? Manage an operations support team of 20 nationally to support all 1,500+ end users

? Build & manage the department strategy

? Manage the department budget, vendor support contracts and assets

? Present business cases and present to the board on new project initiatives

? Executive and cross functional stakeholder engagement

? End user focus to improve service standards & improve efficiencies through automation

? Manage our BCP (Business Continuity Plan)

Position title

**IT Service Manager**
Position employment status

Full-time

Dates employed and Duration

Dec 2019 - Jun 2021 - 1 yr 7 mos

Position location

Melbourne, Victoria, Australia

Position summary

? Managed operational support teams & performance standards across the Service Desk, Desktop & Audio-Visual teams

? Managed the overall IT Service Management policies and procedures

? Built business cases, projects & improvement initiatives

? Executive reporting & trending

? Team strategy & budgets


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