National Service Delivery Manager
3 weeks ago
My Role
? Department head, managing the national Service Delivery team which includes the Service Delivery management and leadership team, Help Desk, Desktop, Audio-Visual & Technology Training support across the firm
? Manage an operations support team of 20 nationally to support all 1,500+ end users
? Build & manage the department strategy
? Manage the department budget, vendor support contracts and assets
? Present business cases and present to the board on new project initiatives
? Executive and cross functional stakeholder engagement
? End user focus to improve service standards & improve efficiencies through automation
? Manage our BCP (Business Continuity Plan)
Position title
**IT Service Manager**
Position employment status
Full-time
Dates employed and Duration
Dec 2019 - Jun 2021 - 1 yr 7 mos
Position location
Melbourne, Victoria, Australia
Position summary
? Managed operational support teams & performance standards across the Service Desk, Desktop & Audio-Visual teams
? Managed the overall IT Service Management policies and procedures
? Built business cases, projects & improvement initiatives
? Executive reporting & trending
? Team strategy & budgets
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