Service Delivery Manager

4 weeks ago

Melbourne, Australia Slalom Consulting Full time

**Slalom**

Slalom is a purpose-driven consulting company focused on strategy, technology and business transformation. Founded in 2001, we had a simple goal - build a company where people love their work and love their life. As we continue to grow in Australia, we have a responsibility and opportunity to do good in the world. We’re committed to building our business in ways that are sustainable and responsible, while creating innovative solutions to the world’s biggest challenges. We have bold aspirations for the future and together with our people, partners and customers, we take measurable actions for today.

**In your role as a Service Delivery Manager, you will**:

- Use Agile delivery practices to provide Service Delivery Management that leverages the current and future architectural state combined with business knowledge using some of the latest cloud technologies patterns and methodologies
- Lead a collaborative planning approach, prioritising the work that needs to be done against the capacity and capability of the Managed Services team
- Provide project delivery oversight including high-level architecture, team/delivery oversight
- Own and develop customer and partner relationships
- People leadership and guidance to customers and engineers.
- End-to-end ownership of customer environments; including coordination and management of engineers and/or consultants
- Be a point of escalation for high-severity incidents as they occur.
- Perform project governance activities such as scope, budget and backlog management
- Liaise with the engineering team, clients, vendors and stakeholders using multiple communication channels to build, prioritise and manage the delivery backlog
- Establish and maintain relationships with clients as a source of informed, reliable, professional advice about solution options based on the Engineer’s specific skills and knowledge.
- Identify and complete tasks with mínimal supervision and provide oversight and guidance to all level engineers
- Willingness to continually upskill; including learning new technologies, obtaining new certifications and building knowledge in AWS.
- Build, recognise and promptly advise Mantel Group management of potential follow-on business opportunities.

**We're looking for someone who has**:

- A servant leadership style is a key element to this role - facilitation and collaboration to remove blockers and dependencies to ensure successful delivery.
- Commercial experience in Agile Delivery
- Previous experience managing larger enterprise customers that require a higher level of governance and compliance.
- Excellent written & verbal communication skills, including strong stakeholder management, presentation and communication skills
- Specialist knowledge of several industries or segments, coupled with strong analytical skills.
- Bring a positive can-do attitude to the team
- Ability to lead and mentor others where appropriate
- Demonstrated ability to adhere to reporting deadlines along with commercial experience in writing and communicating key reporting metrics and delivery status to key stakeholders.
- Ability to build long-term relationships with customers and guide them to maximise value

**What keeps us here?**

When we moved to Australia in 2020, we had no idea just how important our work/life balance would need to be. We’ve asked our consultants what makes Slalom a great place to work and the most common answer - “the freedom to be ourselves when life gets in the way”. We make a big effort to bring everyone together and allow space when space is needed.
- Slalom prides itself on helping our team members thrive in their work and life. As a result, Slalom is proud to invest in our team members with competitive and innovative benefit programs and services that meet the unique needs of our diverse workforce_

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