Service Delivery Manager
4 weeks ago
Location:
- Melbourne- Job Type:
- Permanent- Salary:
- Competitive- Contact:
- Laura Houlston Six Degrees Executive has exclusively partnered with a well-known hardware supplier, working with builders to provide a variety of materials. They are a national brand, with over 1,500 employees. Reporting to the CIO, you will form part of the Technology leadership team and will lead five direct reports who are based at both their eastern suburbs HQ, and regional Victoria.
This role will join an established and robust team, the Service Delivery Manager will play a pivotal role in staff management, compliance monitoring, and overseeing projects. Providing service management functions, being the point of contact for operational issues, technology road-map strategies, new initiatives, whilst managing both internal and external IT service expectations.
Day-to-day responsibilities will also include:
- Executing performance reviews on Service Delivery to ensure the services delivered by Group IT are in line with what has been agreed (Service SLA and Project definition).
- Monitoring of the delivery of services against agreed schedule, quality, scope, and budgets.
- Understanding business requirements, qualify demands including business benefit analysis, compliance, establish close communication to business stakeholders on all aspects of IT, e.g., service delivery quality, project status, financials, monthly forecasting etc.
- Acting as the escalation point when issues arise and manage any dispute or conflict; support Major Incident process (facilitating, communication).
- Ensuring monthly reviews are undertaken and updating IT related key figures, e.g., quantities for service consumption or licensing needs together with IT Controlling and Group IT experts.
If this role doesn’t sound quite right for you but you are open to hearing about new opportunities in Technology, feel free to get in touch or sign up to job alerts on our website.
- Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do. _
- Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you._
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