See more Collapse

Service Delivery Manager

2 months ago

Melbourne, Australia Atos Full time

**SERVICE DELIVERY MANAGER**:

- Publication Date: Feb 27, 2024- Ref. No: 509339- Location: Melbourne, VIC, AU, 3153**Who we are.**
Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities.
Learn more on **Advancing what matters**

**The future is our choice**
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

Service Delivery Manager

We are looking for a Service Delivery Manager (SDM) responsible for coordinating the delivery of Managed IT services into key enterprise customers.

The SDM plays a vital role in creating long-term healthy service provider - customer relationships, acting as the bridge between the client and our operational delivery teams. The key responsibility of the SDM is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.
- Main responsibilities- Management of Service Delivery responsibilities using support from teams based in Perth and offshore
- Building a personal relationship with key client staff
- Successful service delivery - SLA achievement and high level of customer satisfaction
- Building service reports and monitoring overall performance of services
- Manage communication around issues and opportunities - get things done, make things happen
- Collaborating with senior management on client account management and growth
- Ensuring operations teams are aware of changes and are prepared
- Service reporting and sponsoring service delivery meetings
- Removing all obstacles to customer satisfaction and / or financial performance
- Communicating across organisational boundaries - from engineers through to senior managers
- 3rd party management responsibilities
- Looking out for client’s and Atos’ long-term interests
- Following up if service delivery is not meeting expectations
- Working with the client and operations teams to identify and manage service improvement activities
- Along with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services division

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

**Choose your future. Choose Atos.**

**Learn more about us**
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here

We have other current jobs related to this field that you can find below

  • Delivery Manager

    4 weeks ago

    Melbourne, Australia Service Stream Full time

    Description Summary We’re excited to have been selected as Preferred Tenderer for the Victorian Road Maintenance Contract (Metro) – South Central Region! About the Role Starting in July this year, we’ll be working across Melbourne’s south-eastern suburbs and right down the Mornington Peninsula, delivering routine maintenance, emergency...

  • Delivery Manager

    3 weeks ago

    Melbourne, Australia Service Stream Full time

    Description Summary We’re excited to have been selected as Preferred Tenderer for the Victorian Road Maintenance Contract (Metro) – South Central Region! About the Role Starting in July this year, we’ll be working across Melbourne’s south-eastern suburbs and right down the Mornington Peninsula, delivering routine maintenance, emergency...

  • Delivery Manager

    20 hours ago

    Melbourne, Australia Service Stream Full time

    Primary LocationVIC - MelbourneJob Description SummaryWe’re excited to have been selected as Preferred Tenderer for the Victorian Road Maintenance Contract (Metro) – South Central Region!About the RoleWe’re excited to have been selected as Preferred Tenderer for the Victorian Road Maintenance Contract (Metro) – South Central Region! Starting in July...

  • Delivery Manager

    5 days ago

    Melbourne, Victoria, Australia Service Stream Full time

    Description SummaryWe are pleased to announce that we have been chosen as the Preferred Tenderer for the Victorian Road Maintenance Contract (Metro) – South Central Region.About the RoleStarting this July, we will be operating in Melbourne's southeastern suburbs and the Mornington Peninsula, undertaking routine maintenance, emergency response, defect...

  • Program Delivery Manager

    2 months ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a National Workflow & Process Delivery Manager to join Service Stream Team based out in Melbourne About the Role Positioned within Service Stream’s Operations and Maintenance Business Unit, the National Workflow & Process Delivery Manager role will support the...

  • Agile Delivery Lead

    3 weeks ago

    Melbourne, Australia Delivery Centric Technologies Full time

    Looking for Agile Delivery Lead to join a fast-paced financial organization. We’d welcome you to apply! **Job Title: Agile Delivery Lead/Release Lead-Business Platform services, Digital Portfolio** **Location: Melbourne, VIC** **Employment type: Contract** **About Delivery Centric**: **Delivery Centric** is a **customer focused, technology solutions...

  • Program Delivery Manager

    5 days ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationMelbourne, VICJob Description SummaryAn exciting opportunity has arisen for a National Workflow & Process Delivery Manager to join Service Stream Team based out in MelbourneAbout the RolePositioned within Service Stream's Operations and Maintenance Business Unit, the National Workflow & Process Delivery Manager role will support the...

  • Delivery Manager

    5 days ago

    Melbourne, Victoria, Australia Service Stream Group Full time

    Add expected salary to your profile for insights We're excited to have been selected as Preferred Tenderer for the Victorian Road Maintenance Contract (Metro) – South Central Region Starting in July this year, we'll be working across Melbourne's south-eastern suburbs and right down the Mornington Peninsula, delivering routine maintenance, emergency...

  • Agile Delivery Lead

    5 days ago

    Melbourne, Victoria, Australia Delivery Centric Technologies Full time

    Looking for Agile Delivery Lead to join a fast-paced financial organization. We'd welcome you to applyJob Title: Agile Delivery Lead/Release Lead-Business Platform services, Digital PortfolioLocation: Melbourne, VICEmployment type: ContractAbout Delivery Centric:Delivery Centric is a customer focused, technology solutions provider for the APAC region. With a...

  • Process & Systems Delivery Manager

    2 weeks ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary Exciting opportunity for a Process & Systems Delivery Manager to join Service Stream’s Telecommunication division. About the Role As the Process & Systems Delivery Manager, you will play a pivotal role in driving operational efficiency and effectiveness through the development and implementation of...

  • Delivery Lead

    7 days ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Delivery Lead to join ServiceStream in our Corporate sector based on Collins Street, Melbourne About the Role Service Stream’s Corporate division are currently seeking a Delivery Lead to join our growing team, in Melbourne. The primary purpose of the...

  • National Workflow

    2 months ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary .An exciting opportunity has arisen for a National Workflow & Process Delivery Manager to join Service Stream Team based out in Melbourne About the Role Nature of position: Permanent Full time Location: Melbourne Reporting Line: Program Delivery Manager About the Role Positioned within Service...

  • Process & Systems Delivery Manager

    5 days ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationMelbourne, VICJob Description SummaryExciting opportunity for a Process & Systems Delivery Manager to join Service Stream's Telecommunication division.About the RoleAs the Process & Systems Delivery Manager, you will play a pivotal role in driving operational efficiency and effectiveness through the development and implementation of...

  • Service Delivery Manager

    2 months ago

    Melbourne, Australia Datacom Full time

    Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. About the Role As Service Delivery Manager you will hold overall responsibility for providing and overseeing quality and cost-effective delivery of PSG procurement and logistics...

  • Service Delivery Manager

    5 days ago

    Melbourne, Victoria, Australia Milestone It Full time

    Added Thursday 28th of March :30:17 PM Milestone IT is a premier recruitment agency based in Melbourne, dedicated to connecting exceptional talent with leading organizations.We are currently partnering with a prominent client in the IT sector seeking a seasoned Service Delivery Manager to join their team.Position Overview: We are seeking an experienced...

  • Service Delivery Manager

    3 weeks ago

    Melbourne, Australia Hudson Australia Full time

    **Service Delivery Manager** **$190,000 inc super** **Responsibilities**: - **Project Management**:Lead an Agile software implementation project, including creating detailed project plans, managing timelines, and ensuring on-time, within-budget delivery. - **Function Design and Strategy Development**:Assess current capabilities, identify gaps, and design...

  • Service Delivery Manager

    3 weeks ago

    Melbourne, Australia Hudson Australia Full time

    **Service Delivery Manager** **$190,000 inc super** **Responsibilities**: - **Project Management**:Lead an Agile software implementation project, including creating detailed project plans, managing timelines, and ensuring on-time, within-budget delivery. - **Function Design and Strategy Development**:Assess current capabilities, identify gaps, and design...

  • Service Delivery Manager

    5 days ago

    Melbourne, Victoria, Australia Hudson Australia Full time

    As a Service Delivery Manager for Networking and Security Services, you will lead and oversee our Network and Security Services. Playing a pivotal role in ensuring the successful delivery of critical solutions to our clients. The Service Delivery Manager will be responsible for ensuring the efficient delivery of Networking and Security services to our...

  • Service Delivery Manager

    5 days ago

    Melbourne, Victoria, Australia Hudson Australia Full time

    We have an exciting opportunity for a Solution Architect - Geelong based for 12 months contract.As the Service Delivery Manager for Cloud and Datacenter Hosting services, you will be instrumental in ensuring the smooth and efficient delivery of our cloud and data center solutions to clients. Your leadership, technical expertise, and strategic thinking will...

  • Service Delivery Manager

    5 days ago

    Melbourne, Victoria, Australia ClearCompany Full time

    Service Delivery Manager$190,000 inc superMelbourne based (hybrid) | Apply nowOur client is seeking an Implementation Manager to lead the setup of a POS managed application service and service desk.This role is critical in establishing the framework for service delivery within the organisation.The successful candidate will be responsible for the initial...