![Eaton](https://media.trabajo.org/img/noimg.jpg)
Technical Support Coordinator
3 months ago
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future.
**What you’ll do**:
- Properly escalate unresolved queries to the next level of support.
- Track, route and redirect problems to correct resources.
- Update customer data and produce activity reports.
- Walk customers through problem solving process.
- Process the warranty request from customer by working with warehouse and customer service team to address the warranty request
- Develop strong relationships with all customers and internal stakeholders.
- Develop sound knowledge of Eaton products and services to provide great technical customer service experience
**Qualifications**:
- Previous experience in a technical customer service or support role preferably in engineering or similar such as IT, telco, utilities and or mining.
- Excellent verbal and written communication skills
- Strong attention to detail and managing conflicting deadlines.
- Advanced Microsoft Office Suite and experience with SAP or Oracle advantageous
**What we offer**:
- On-site parking
- Competitive salary with access to bonus scheme
- Inclusive working environment
- Volunteer days
- Outstanding training and development programs for both professional and personal development
We are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.
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