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Technical Support Coordinator

4 months ago

Mascot, Australia Eaton Full time

We are looking for a committed and talented individual to join Eaton’s Power Quality division, based in Mascot. This is a business critical role that supports our UPS, DC and Software customers by solving first level customer issues that are technical in nature. Operational in nature, the role is responsible for ensuring that Eaton customers experience mínimal downtime so that the products and services preform their required function in protective power supplies to their respective businesses and operations.

**This exciting role offers opportunity to**:

- Be an active member of the ANZ Customer Service team working closely with internal and external stakeholders. The role has dual responsibilities to provide superior customer service to all customers and provide support and guidance for general and technical enquiries. You will be part of a high-performance working culture ensuring our high standards are maintained in a busy and varied role.
- The key responsibilities and skills will include:

- Continually grow skills and knowledge to ensure that customers get the maximum benefit from their Eaton’s products and services
- Support warrantee enquiries remediating issues and minimising customer downtime.
- Work directly and collaboratively with sales, service, technical teams and other internal departments to resolve and/or escalate customer issues and concerns.
- Support the broader Customer Service Team as required to ensure the delivery of customer requests within defined SLA’s.
- Proactively manage customer concerns in a manner that delivers against both customer and business objectives to create mutually beneficial outcomes.
- Develop sound knowledge of the company’s products, policies and standards. Ensuring that changes to products and solutions are documented and accurate.
- Work within team environment to support the achievement of the division’s sales and margin objectives.
- Identify trends and opportunities to improve Eaton’s service offerings
- Understand and comply with the company's mission, vision, policies, objectives and other requirements of the quality, safety and environment management system.
- Ability to organize, priorities, plan, follow up and work autonomously
- Able to work under pressure, high resilience, and problem-solving skills

**Qualifications**:

- Degree in Electrical Engineering or like demonstrated experience
- SAP or other business system equivalent experience - preferable
- Intermediate MS Office skills

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries.

Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030.

Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above.

**Job: Sales**

**Region: Asia Pacific**
**Organization: ANZD AustraliaNew Zealand Division**

**Job Level: Individual Contributor**
**Schedule: Full-time**
**Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes - Hybrid**
**Does this position offer relocation?: No**
**Travel: No