Account Development Manager, Edge Sales

3 months ago

Sydney, Australia Qualtrics Full time

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

**Account Development Manager, EDGE Sales**

**Why We Have This Role**
- The EDGE Account Development Manager is at the heart of the EDGE Sales business. We assist customers throughout their market research project lifecycle, and help them unlock the most value from our data products and bespoke market research services. We understand their goals and, as trusted advisors, help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for skilled, caring, and scrappy individuals to join our team and have a huge impact on EDGE customer retention and expansion.**How You'll Find Success**
- Whether you’re speaking with a product insights manager, a tenured professor, or a chief marketing officer, you will find success by ensuring that EDGE fulfills its brand promise to the customers by delivering impactful insights. If you couple that customer obsession with a growth and expansion mindset, you will effectively help renew the EDGE customer base (both its Data Products and Research Services) and proactively recommend both of those. Additionally, you will do the following:
- Focus on delivering value to the customer
- Have a Customer Obsessed and One Team mindset. This means responding quickly to customer and Account Executive inquiries.
- Continuously stay up to date on the new EDGE Data and Research Services offerings
- Have a deep understanding of the buyer personas in the market research insights space
- Effectively communicate our differentiation and value proposition
- Collaboratively work with Sales and Delivery EDGE team members
- Maintain a growth mindset that is focused on personal development

**How You'll Grow**
- Develop Expertise in Cutting-Edge Research Technologies:
- Gain deep knowledge of the latest research methodologies and tools, positioning yourself as an expert who can offer valuable guidance to customers.
- Stay updated with industry trends and advancements, continuously expanding your skill set.
- Enhance Your Problem-Solving Skills:
- Tackle complex research challenges and develop creative solutions (inclusive of EDGE’s new data solution) that address diverse customer needs.
- Improve your analytical thinking and strategic planning abilities by working on a variety of projects.
- Build Strong Client Relationships:
- Cultivate long-term relationships with leading professionals across multiple industries, enhancing your networking and interpersonal skills.
- Learn to anticipate customer needs and deliver personalized, high-impact recommendations.
- Drive Customer Success and Retention:
- Play a key role in renewing and expanding the EDGE customer base, contributing directly to the growth and success of the business.
- Develop strategies to maximize customer satisfaction and loyalty, ensuring long-term engagement with Qualtrics EDGE.
- Collaborate with Cross-Functional Teams:
- Work closely with product development, marketing, and sales teams to deliver comprehensive solutions that meet customer expectations.
- Gain insights into different aspects of the business, fostering a holistic understanding of how various departments contribute to overall success.

**Things You'll Do**
- Serve as the long-term EDGE customer relationship manager and product expert to mature, renew, and expand the EDGE Data offering and research programs throughout the life of the partnership.
- Work with customers to define and document stakeholder’s business requirements, understand key business challenges and develop the customer’s vision into a value-based solution.
- Execute end-to-end inbound research requests: from scoping, cross-/up-selling additional data products and services, to handing off to a Project/Research Manager, to project follow-up & subsequent program expansion.
- Provide polished and timely client communication and responsive follow-through on all non-fielding issues, act

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