Operations Manager

8 months ago


Melbourne, Australia Strata Results Recruitment Full time

Foster growth & quality
- Lead SIL operations
- Drive participant care

**The Opportunity**
Join a premier organization in disability services as a Full-Time Supported Independent Living (SIL) Operations Manager. Your leadership and experience in continuous business improvement will be vital in steering the day-to-day operations in line with the NDIS Quality and Safeguarding Framework. Collaborate with the Executive Team, oversee SIL operations, drive operational sustainability, and ensure provision of timely and participant-focused services.

**Key Responsibilities**
- Overall management of SIL operations, aligning with strategic plans for sustainable growth
- Review and centralize operational processes across accommodations
- Design and implement service strategy to ensure Governance, Quality, and alignment with NDIS plans
- Oversight and creation of policy, systems, and processes for Operational Service Delivery functions
- Work alongside the Executive Manager Business optimization to review and implement efficient systems
- Ensure compliance with relevant legislation, including NDIS and ACIS Certification

**About You**
- A proven leader with experience in complex environments and continuous business improvement
- Degree qualifications in Healthcare/Disability, Business or related disciplines
- NDIS / Disability sector exposure desired
- Strong project/change management, procurement, and leadership skills
- High-level communication, presentation, program/project management skills
- Committed to quality support and innovative approaches to service delivery

**What Will Set You Apart from the Rest of the Pack**:

- Expertise in procurement, tendering, and supplier management processes
- Experience in leading teams and driving forward strategies in a participant-focused environment
- In-depth understanding of local, state, and Commonwealth legislation, trends, opportunities

**What You Need to Do



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