Operations Manager

5 months ago

Melbourne, Australia Westpac Banking Corporation Full time

Operations Manager
- **Open to Sydney, Melbourne & Brisbane**:

- **Hybrid working arrangements**:

- **Supportive, specialist agile team environment**

**How will I help?**

You will be an integral part of the strategic evolution and direction of the Private Wealth service offering and contribute to the success of the distribution business across all relevant metrics.

Working in an agile team of other Business Operations and Operation Managers, you will provide specialist support to the Director, Business Operations. As a representative of the National Distribution Operations Team, you will partner with Private Wealth Leadership Team Heads of and their respective leaders to provide excellence in operational management and sales leadership support to ensure a consistent benchmark and across regions.

In addition to this, you will work in partnership with other Business Operations and Operations Managers to develop recommendations and lead the implementation of action plans to achieve business goals.

Other key responsibilities include managing operating rhythms, disciplines, and communications that support performance, customer advocacy and engagement. Your role includes coaching other leaders and team members through the delivery of the change agenda and on operational matters to drive improvement in risk control and maturity.

**What's in it for me?**

You will build your profile internally and externally with stakeholders and be part of the future of a business that has been around for 200 years.

Our vision is to become one of the world's great service companies. So, we'll back you in the development of your career, with internal career prospects and flexible working. You'll also be backed by a fantastic team of people in a can-do, supportive structure.

**What do I need?**
- Ability to influence without authority and achieve outcomes through relationships and influencing skills
- Integrity and good judgement to drive operational efficiency and sound risk management
- Outstanding planning and organisational skills and the ability to manage multiple tasks at any given time
- Experience in change leadership with demonstrated ability to translate concept into execution
- Exemplary Office 365 (Word, PowerPoint, Excel and OneNote)
- Excellent communication skills
- Ability to self-manage, work autonomously and with the ability to make decisions
- Strong stakeholder engagement and the gravitas to hold senior stakeholders to account
- A working style that is team oriented and flexible
- Having the resilience and confidence to thrive in a fast paced and every evolving environment
- Knowledge of Westpac Group reporting systems and customer systems is desirable

**What is it like to work there?**

As well as good pay and a great culture, joining the Westpac family means you'll get some of the best banking, wealth and insurance benefits in the market. We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We'll even pay you to do volunteer or community work. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I apply?**

To submit your interest in this position please click the **APPLY** button.

**Do you need reasonable adjustments during the recruitment process?**

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.

Job ID 300001244708000

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