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Client Support Specialist

2 weeks ago

Sydney, New South Wales, Australia Suntory Holdings Limited Full time

We are seeking a highly skilled Client Support Specialist to join our Commercial team. In this role, you will be responsible for delivering top-notch service to our ANZ clients through various communication channels.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to navigate complex issues and provide timely resolutions. You will also have prior experience working in a contact centre environment, preferably with knowledge of CRM software.

Main Responsibilities:
  • Manage customer inquiries via phone, email, and chat with professionalism and efficiency.
  • Utilize CRM software to track client interactions and update client information.
  • Collaborate with internal teams to resolve client queries and provide solutions.
  • Participate in continuous improvement initiatives to drive operational excellence.
Desired Qualifications:
  • 2+ years of experience in a contact centre environment.
  • Excellent communication and interpersonal skills.
  • Knowledge of CRM software (e.g., Salesforce, Dynamics).
  • Able to work in a fast-paced environment with multiple priorities.