Spec, Guest Experience

3 weeks ago

North Sydney, Australia Royal Caribbean Group Full time

**Join the Royal Caribbean Group and set sail on a career like no other**

We’re on the hunt for a dedicated **Guest Experience Specialist **where you'll play a pivotal role in creating an amazing experience for Royal Caribbean and Celebrity Cruises guests within Australia and New Zealand The role will take a proactive part in the coordination of incidents customer resolution and ensuring the guest experience is extraordinary Based in our North Sydney office this is an exciting role where two days will never be the same

**Great opportunity for someone interested in combining their problem solving and people skills with a strong passion for travel**

**Your role**:

- Guest Experience_
- Work closely with the escalation team ashore and supervisors for all escalated issues Responsible for the investigation
management and resolution of escalated issues Manages complaints and assists Intercruises at the Overseas Passenger Terminal & Brisbane Cruise Terminal - denied boarding delayed boarding times
etc
- Provides assistance with the pre-cruise arrangements and day of boarding for ‘Accessible Guests’ In collaboration with the Guest Experience Manager share the management of issues and crisis where necessary and limit impact on the Brands as they ariseImplementing appropriate actions to assist the prompt resolution of complaints across APACResponsible for providing direct feedback to respective departments as a result of ongoing escalations management of escalations and future preventionIdentifying ongoing trends of escalations and complaints
that may require project-based resolution or process review Responsible for the investigation
management and resolution of escalated APAC Trade complaints relating to guest experience to ensure processes and Brand expectations are met
- Provide feedback to respective departments regarding ongoing escalations or when trends are evident
- local market incidents_

Support incident coordination and dispatch of teams across Australia/New Zealand
- work with the APAC team on best practices
- Alert Guest & Trade Service teams of any local incidents that require contact centre support and coordinate expectations of supporting teams
- Be flexible to the demands of the business

**About you**:

- 1+ years experience in a similar role Positive attitude
detail and customer oriented with good time management Ability to work under pressure and to tight deadlines
with a commitment to achieving fair and just outcomes for our customers
- Demonstrated ability and experience in building and maintaining key contact networks Ability to work independently and take initiative
- Outstanding oral and written communication skills
- Confident communicator sensitive to the customer and the issues which have been raised
- Strong problem-solving skills & excellent attention to detail An understanding of the legal process
and contract matters would be advantageous

**WHY WORK FOR US**:
Royal Caribbean Group has been recognized by Ethisphere a global leader in defining and advancing the standards of ethical business practices as one of the 2021 World's Most Ethical Companies for the sixth consecutive year The experience of travelling to exciting places; the chance to work within a fun and friendly team alongside a fantastic group of people from all over the world; the recognition and support provided by the company; the opportunity to grow your career to the next level and the ability to explore new paths on the open seas are just a few fantastic reasons

As one of our Sydney office employees you will have access to ongoing training and development both in-house & externally to enable continuous development We value a flexible work approach to ensure our employees wellbeing continues to come first

  • Cruise Attendant

    2 weeks ago

    Sydney, New South Wales, Australia Hospitality & Guest Experience Full time

    About usCruise Sydney provides a luxuriously unique way for guests to experience the beautiful Sydney Harbour. Our exclusive 78ft luxury cruiser 'The Spirit of Migloo' boasts uninterrupted 360-degree views while guests enjoying an amazing culinary experience including regionally sourced food and prestigious wines. Departing from Darling Harbour, Cruise...

  • Cruise Supervisor

    2 weeks ago

    Sydney, New South Wales, Australia Hospitality & Guest Experience Full time

    About usCruise Sydney provides a luxuriously unique way for guests to experience the beautiful Sydney Harbour. Our exclusive 78ft luxury cruiser 'The Spirit of Migloo' boasts uninterrupted 360-degree views while guests enjoying an amazing culinary experience including regionally sourced food and prestigious wines. Departing from Darling Harbour, Cruise...

  • Guest Experience

    2 weeks ago

    Sydney, New South Wales, Australia MERCURE Full time

    Company DescriptionMost people have goals and dreams of what they want to do and where they want to be in life. At Mercure Sydney, we have created a culture that provides you with the ability to aspire to great things and develop into the person you want to be. From our passionate and professional team to our training and development culture, we are...

  • Guest Experience Manager

    4 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23220066 **Job Category** Rooms & Guest Services Operations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Authentically You** Explore an exciting new career path at W Hotels where your authenticity is...

  • Guest Experience Executive

    3 weeks ago

    Sydney, Australia AccorHotels Full time

    Company Description Live the French Way. Discover Sofitel Sydney Darling Harbour Why not look through a French lens each day? At Sofitel Sydney Darling Harbour our tagline is #livethefrenchway. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible. Sofitel Sydney Darling Harbour is an award winning...

  • Guest Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementAuthentically YouExplore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel's work culture is uniquely designed...

  • Guest Experience Executive

    4 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23068609 **Job Category** Rooms & Guest Services Operations **Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Are you curious, outgoing and warm with a touch of playfulness? Pier...

  • Guest Experience Manager

    1 week ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23200988 **Job Category** Rooms & Guest Services Operations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Authentically You** Explore an exciting new career path at W Hotels where your authenticity...

  • Guest Experience Ambasasdor

    4 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23089247 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management When you join the Sheraton family, you become a member of its global...

  • Culturist (Guest Experience)

    4 weeks ago

    Sydney, Australia Capella Hotel Group Full time

    Sydney, NSW, AUS Hourly Full Time About Capella Hotels and Resorts. Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants...

  • Guest Experience Member

    2 months ago

    Sydney, Australia TEG Full time

    **PLEASE DON'T APPLY THROUGH HERE, CHECK THE HOW TO APPLY SECTION.** - Hours: Casual & Part-Time hours available - including nights, weekends, and holidays - Start Date: June **About TES Live** TES Live is the leading producer and supplier of family entertainment and live activation across the Australian and International markets. Over TES Live’s...

  • Guest Experience Member

    4 weeks ago

    Sydney, Australia TEG Full time

    **PLEASE DON'T APPLY THROUGH HERE, CHECK THE HOW TO APPLY SECTION.** - Hours: Casual & Part-Time hours available - including nights, weekends, and holidays - Start Date: June **About TES Live** TES Live is the leading producer and supplier of family entertainment and live activation across the Australian and International markets. Over TES Live’s...

  • Culturist (Guest Experience)

    2 weeks ago

    Sydney, New South Wales, Australia Capella Hotel Group Full time

    Sydney, NSW, AUSHourlyFull TimeAbout Capella Hotels and Resorts.Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer...

  • Guest Experience Executive

    2 weeks ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAre you curious, outgoing and warm with a touch of playfulness? Pier One Sydney Harbour is looking for you, someone...

  • Guest Experience Lead

    3 days ago

    Sydney, Australia Hometime Full time

    **About Hometime**: We simplify short-term rental property management by providing homeowners with expert support and easy-to-use technology. Our ecosystem delivers transparency and better results for everyone involved. We have generated over $100m in bookings, have a strong relationship with Airbnb, and are backed by top venture capital firms. Join our...

  • Guest Experience Ambassador

    2 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24071301 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management At the heart of local communities, Sheraton brings people...

  • Guest Experience Ambassador

    2 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24053107 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management At the heart of local communities, Sheraton brings people...

  • Guest Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAuthentically YouExplore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel's work culture is uniquely...

  • Guest Experience Manager

    6 days ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24039503 **Job Category** Rooms & Guest Services Operations **Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Are you curious, outgoing and warm with a touch of...

  • Guest Experience Ambassador

    2 weeks ago

    Sydney, New South Wales, Australia Marriott International Full time

    At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Experience Ambassador because together, we are better. Start your career at Sheraton,...