Customer Data Lead

7 months ago

Melbourne, Australia CUBE Full time

**Role**:Customer Data Lead

**L**ocation**:US (Remote)

Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance.

We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and change for the financial services industry. We deliver our services through a SaaS platform, powered by an innovative combination of AI and proprietary data ontology, to simplify the complex and everchanging world of compliance for our clients.

At CUBE, we are creating the future and are a company rooted in strong values, team spirit and commitment to our customers and wider communities. We serve some of the largest financial institutions globally and are expanding our footprint very fast. As we do so, we are keen for new talent to join us and realize their full potential to grow into leadership positions within the business.

**Our Products**:
**RegPlatform** is a technology platform that streamlines regulatory change management. It provides firms with a one-stop, continuously maintained inventory of global regulations, with effortless horizon scanning, integration capabilities and workflow management. RegPlatform combines industry leading AI technology with expert validated insights to simplify the complexities of multi-jurisdictional regulatory content.

**Role mission**:
CUBE is expanding their Customer Data Services team to meet customer needs for data extracts, data support, and internal process improvement.

We are looking for someone who is able to analyse a customer request, break it down into easy-to-follow steps, and complete the task to SLA's.

This individual will ideally be able to share new ideas, priorities our customers needs and find better, smarter ways of working through best practices.

**What **we’re looking for:
- In-depth SQL knowledge (SSIS/SSRS/SSAS)
- Critical thinking and analysis skills
- Support Engineer / Third Line background is desirable
- Experience with Excel (understands basic formulae like vlookup/macro)
- SQL Server Management Studio (SSMS) experience
- ITIL / Ticket Management experience (Jira)
- Confluence
- PowerShell

**Why Us?**

**Globally, we are one of a kind**

CUBE are a well-established market leader within Regtech (we were around before Regtech was even a thing), and our category-defining product is used by leading financial institutions around the world (including Revolut, Citi, and HSBC).

**Growth & progression**

Last year we grew by more than 50% and our growth journey is just getting started We are a dynamic, fast-paced workforce that is always seeking ways to accelerate our people, processes, services and products. We hire ambitious people that want to make a difference, share their ideas, “make it happen” and find better, smarter ways of working. Our future is shaped by our employees, so if you’re someone looking for an opportunity to make a real impact, and progress your career alongside the business, it couldn’t be a better time to join us

️**Internationally collaborative culture**

With more than 400 CUBERs across 11 locations in Europe, the Americas and APAC, collaboration is key to our success. We are a diverse workforce united by a shared desire to reshape the world of regulatory compliance and make an impact. We champion sharing knowledge with colleagues from all over the world, in order to deliver the best results.

**Innovative breakthrough technology**

CUBE is an innovator. We pioneered the use of AI in the field of regulatory change and our state-of-the-art, cutting edge technology is helping financial services firms from all over the world, solve complex compliance challenges. You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that will reshape the world of regulatory compliance.

**Work life balance**

CUBE is a remote-first business so you will be able to design your home office and choose your own work equipment. We host monthly in-person meet-ups as a chance to get-together, share ideas and collaborate with other teams but we are advocates for remote working and we believe working remotely provides freedom to innovate, create and unlock global talent. Whilst our teams operate on a remote-first basis, we do appreciate that everybody is different, so we offer a number of credits per month for those that prefer to work within a shared office space occasionally.

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