Service Delivery Manager

3 weeks ago

Sydney, Australia Ampersand Full time

**Duration**: 11 months

**Pay rate**:$800-$850 p/d + Super

**Location**:Parramatta

**Primary purpose of the role**:
The Service Delivery Manager’s primary purpose is the development, implementation, and management of a portfolio of business-aligned IT services through its lifecycle, and service level management of that portfolio. The role is the key interface for the service delivery function within the department, and endeavours to increase the value realised from ICT assets, investments and capabilities.

**Key accountabilities**
- Be responsible for the entire Service Delivery Management function, including, but not limited to, building, organising and managing a portfolio of IT services on behalf of service owners and customers throughout their lifecycle.
- Highly specialised commercial, professional and technical capability, with the ability to provide advice that is strategic in nature, whilst being focused also on efficiencies.
- Ability to negotiate, manage conflict and build long-term strategic relationships internally and externally, including managing customer and service owner expectations and relationships.
- High-level ability to produce and report on Service Delivery and be able to provide authoritative advice in this area.

**Essential Requirements**
- Extensive experience and a record of achievement in Service Delivery Management in a large and complex service environment, including relevant qualifications or equivalent demonstrated experience.
- This includes extensive knowledge and experience across multiple **ITIL v3** disciplines such as Service Strategy, Service Transition, Service Operation and Continual Service Improvement.
- Highly developed interpersonal, influencing and negotiation skills with demonstrated experience engaging and influencing key stakeholders and customers to influence and achieve optimal business outcomes.
- Excellent analytical skills including proven experience in analysing and interpreting complex information from numerous sources, preparing and presenting analysis and reports, dealing with challenges creatively and achieving business-focused solutions.
- Demonstrated ability to build relationships and manage complex design and transition issues through resolution and successful outcome.

For more information, please

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