Service Delivery Manager

3 weeks ago


Sydney, Australia Attribute Consulting Full time

Work in a fantastic and dynamic agile work environment.
- Permanent role with a generous salary and work benefits.
- Flexible working from home conditions.

We are looking for an experienced Service Delivery Manager to join our team. The Service Delivery Manager will be responsible for managing the end-to-end service delivery of IT services across Australia and Manila.

You will partner with other technology functions and line-of-business leaders to deliver service management support using the ITIL methodology framework and in an agile technology environment.

**Responsibilities**:

- Accountable for providing Incident, Problem, Change, Service Request and Knowledge management along with Disaster Recovery for all of Australia and Manila
- Manage the delivery of IT services and ensure that they meet the business requirements and are delivered on time, within budget, and to the expected quality.
- Build and maintain strong relationships with stakeholders and ensure that service delivery meets or exceeds their expectations.
- Provide leadership and direction to the service delivery team, ensuring that they are motivated and aligned with the business goals and objectives.
- Develop and implement service delivery strategies, policies, and procedures that align with the company's goals and objectives.
- Monitor and report on service delivery performance, including SLAs, KPIs, and other metrics, and take corrective action as necessary.
- Drive continuous improvement in service delivery by identifying opportunities for improvement and implementing changes to enhance the quality and efficiency of service delivery.

**Requirements**:

- Minimum of 5 years in financial services or a similar industry
- Advanced knowledge and experience in ITIL processes, specifically in Incidents, Problems, and Change.
- Experience managing major incidents, conducting root cause analysis, and working under pressure.
- Proven track record of continual service improvement, achieving service agreements, and maintaining a risk mindset (including policy, standards, and processes.
- Deep understanding and empathy for working with a broad range of business stakeholders and staff to understand their challenges and deliver business outcomes.
- Knowledge of new and emerging technologies.
- Ability to influence business outcomes through first-class written and verbal communication skills.
- Experience working in an ITIL operating model and ability to describe the value it creates for customers
- Strong stakeholder management skills



  • Sydney, Australia Delivery Centric Technologies Full time

    Hi Everyone, We have Openings for Technology Delivery Manager - RAN Job Title - Technology Delivery Manager - RAN Skill Set - RAN infrastructure,managing 3G ,4G and 5G software and maintenance packages, hardware, and IBC systems. Exp - 8 - 20 Yrs Location - Sydney **Job Description**: - Degree in Telecommunications Engineering, Information Technology,...


  • Sydney, Australia Delivery Centric Technologies Full time

    Job description Degree in Telecommunications Engineering, Information Technology, Computer Science qualifications, with emphasis on telecommunications Extensive (Typically 10+ years) delivering Telco, Business, IT or engineering projects Thorough understanding of the complete project management lifecycle and solution design Technical knowledge of design, RAN...

  • Delivery Manager

    1 week ago


    Sydney, Australia NSW Government -Service NSW Full time

    **Delivery Manager** - Location: Hybrid opportunity, Head Office - Haymarket - 12-month opportunity with the potential to convert to permanent - Salary: SNSW Grade 11/12 $145,682 - $175,260 + 10.5% superannuation **Do you want to...** - Deliver state-of-the-art digital experiences - Support the delivery of Cyber Security Projects - Be part of a truly agile...

  • Delivery Manager

    7 months ago


    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Delivery Manager - NSW Design System** - ** **Role type: Full-time, Ongoing/Permanent opportunity - Salary: Clerk Grade 11/12 - the package includes a base salary starting at $134,411 - $155,445 plus employer’s contribution to superannuation and annual leave loading. - The Department of Customer Service offers flexible work arrangements, the team attends...


  • Sydney, Australia Temenos Full time

    **ABOUT TEMENOS** Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together. Temenos enables growth for two-thirds of the world’s top 1,000 banks and 70+ challenger banks in 150+...


  • Sydney, Australia Onset Full time

    **Service Delivery Manager** Join Our Team as a Service Delivery Manager Are you an experienced Service Delivery Manager seeking a new challenge? Look no further! We are a rapidly growing Australian technology success story, trusted by some of the country's biggest brands to deliver innovative solutions and meet the ever-changing needs of their markets. As...


  • Sydney, Australia Capgemini Full time

    **Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want.** **Let’s talk about the role and responsibilities **- **Deliver continuous improvement, enable industrialization and...


  • Sydney, Australia SICE Pty Ltd Full time

    SICE ANZ is currently embarking on exciting growth and we have a great opportunity for an enthusiastic and results-oriented Service Delivery Manager. This position will provide the delivery of a high quality service to customers and end users, and ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a...


  • Sydney, Australia Ampersand Full time

    **Duration**: 11 months **Pay rate**:$800-$850 p/d + Super **Location**:Parramatta **Primary purpose of the role**: The Service Delivery Manager’s primary purpose is the development, implementation, and management of a portfolio of business-aligned IT services through its lifecycle, and service level management of that portfolio. The role is the key...


  • Sydney, Australia NTT Full time

    **Service Delivery Manager** In a constantly changing world, we work together with our people, clients and communities to enable them to fulfil their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you...


  • Sydney, Australia Talent Web Full time

    **Title: - Service Delivery Manager** **Location: - Sydney** **Length: - Contract or Permanent** **Key Responsibilities: - ** **Service Delivery Management** - Develop and implement service delivery strategies, policies, and procedures to ensure the timely and efficient delivery of IT services. - Establish service level agreements (SLAs) and key...


  • Sydney, Australia Talent Web Full time

    **Job Title: - Service Delivery Manager** **Length: - Permanent** **Location: - Sydney, Hybrid role must be based in Sydney, as required to go inot the office min 3 days a week** **Salary: - $145 + Super + Bonus** POSITION PURPOSE To lead a high performing technical team focused on the implementation of telecommunication solutions to customers and...


  • Sydney, Australia NTT Full time

    **Service Delivery Manager** In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you...


  • Sydney, Australia Atturra Full time

    Sydney based with some travel within Australia - Managing national accounts - Full time permanent opportunity **Why is this an exciting opportunity?** Somerville - an Atturra company, is the Managed Services arm of Atturra, a fast-growing, publicly-listed advisory and IT solutions provider. With over 700 employees working across Australia, New Zealand and...


  • Sydney, Australia QBE Insurance Group Limited Full time

    Service Delivery Manager **Primary Details** Time Type: Full time Worker Type: Employee - **Sydney, NSW**: - **Full time, Permanent opportunity** **The Opportunity** **Your new role** You will be responsible to effectively communicate with various stakeholders internally and externally on Business operations, Risk, Audit, Release Management,...


  • Sydney, Australia FNZ Group Full time

    Service Delivery Manager As the Service Delivery Manager, you will be reporting to the Client Director. You will play a key role within this function, and be responsible for providing senior client management support, incorporating service delivery oversight with key clients on a day-to-day basis. As the Service Delivery Manager, you'll strive for...


  • Sydney, Australia GoTech Solutions Pty Ltd Full time

    **About Us**: GOSOL, IT consulting and Staffing organization, can help you enhance Technology, Digital, Project and Business Transformation. Guided by integrity and trust, we believe in offering an unparalleled experience as your Tech of choice. For businesses, this means providing you with access to the quality solution. **REQUIREMENT** - 12+ years of...


  • Sydney, Australia NEC Australia Full time

    Critical Infrastructure Solutions (CIS) delivers and supports Critical and Carrier solutions for Enterprise, Government and Service Providers including Wireless backhaul, IoT and In Vehicle Telemetry solutions and professional services. The primary function of this line of business is Solution Development, Market Analysis, Commercial Positioning, Training...


  • Sydney, Australia Macquarie Telecom Group Full time

    **About us** Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and operated, with an industry-leading customer service model, we’re trusted by our customers to provide the services that enable their business success. We have made it our challenge to make our people feel good and love the...


  • Sydney, Australia FNZ Group Full time

    As the Service Delivery Manager, you will be reporting to the Client Director. You will play a key role within this function, and be responsible for providing senior client management support, incorporating service delivery oversight with key clients on a day-to-day basis. As the Service Delivery Manager, you'll strive for excellence in the service we offer,...