Executive Support Officer
6 days ago
SERV, or Secure Electronic Registries Victoria (formerly Victorian Land Registry Services), is an innovative technology, registry and data insights company. Combining the energy and mentality of a start-up and the financial stability and strength that the Victorian land titles' 160-year history commands, we are a fast-paced and continually evolving organisation. SERV actively invests in people and technology, empowering you to work within and across diverse teams of highly skilled professionals to achieve your goals. We are a vital part of the Victorian economy, supporting more than a million property transactions each year, maintaining the integrity of one of Australia's largest registries, and providing vital industry insights.
This is **a permanent full-time position** and a fantastic opportunity to work in a collaborative and inclusive structure, alongside like-minded professionals all striving to reach optimal business outcomes.
**The role’s key responsibilities**:
As the Executive Support Officer, reporting to the Executive Support Manager you will assist in providing professional and comprehensive administrative support to members of the executive leadership team the by prioritising and coordinating a diverse range of critical issues, services, and projects that ensure the efficient operation of their respective portfolios to meet strategic and operational objectives.
The Executive Support Officer will be responsible for a mix of administrative responsibilities which include:
- Providing executive level support to the leadership team including proactively managing schedules, preparing meeting papers and ensuring the adherence of key deliverables across each portfolio.
- Contributing to projects which support the achievement of organisational strategic and operational objectives.
- Organise and set up Leadership Team meetings, team-building events and conferences which includes all associated logistics within a defined budget
- Undertake administrative activities including but not limited to minuting meetings, preparation of reports and presentations, invoice processing and processing internal expenses.
- Support the Office Manager with office and facilities management support as required, responding to emerging issues, contract management, and budget reporting to ensure effective resolution with mínimal risk to the organisation.
- Working collaboratively with all SERV administrative support roles and when required, providing leave coverage.
- Manage effective and productive working relationships with internal staff at all levels, external vendor/clients and other key stakeholders, and action requests to coordinate communication and proactively ensure responses meet deadlines.
- Comply with policies and procedures related to information security, privacy, risk management and performance management in order to ensure a productive and compliant workplace
**What we’re looking for**:
If you have the capability that demonstrates you can create a climate of service excellence with a versatile and 'can do' attitude that shines through in an approachable and outgoing nature - then we want to hear from you If you also have the below competencies, then you could be a great fit for this role and SERV.
- Excellent written and verbal communication and the ability to professionally represent the SERV
- Excellent organisational skills, ability to multi-task and organise others
- Well-developed prioritisation and time management skills whilst working under pressure to ensure deliverables are executed within the agreed timeframe and completed to a high standard
- Critical listening skills with the ability to clarify, understand, and efficiently undertake directions
- Well presented, approachable and with a professional attitude
- Stakeholder management and the ability to identify and manage a range of complex and often competing needs
- Contract management to ensure timelines, budgets and other objectives are met and ensures good working relationships exist between stakeholders.
**Why work with us?**
SERV is at an exciting place in our journey and evolution into an innovative data insights and technology company. Our Organisational values, BOLD, PIONEERING, AUTHENTIC, PRAGMATIC & EXCEPTIONAL set us apart from other places to work and provides a great workplace culture that is welcoming, exciting, and dynamic. Our people centric culture means we have an innovative and supportive environment, in addition to this we offer:
- A hybrid-working environment, with a focus on work-life balance
- An organisation where communication, collaboration and innovation are at the heart of what we do.
- A focus on professional development to help you to be your best self
- Access to our Employee Assistance Program, salary packaging options, flexible public holidays and other benefits
- A new state of the art collaborative office space right next to Southern Cross station at 2MQ, designed for our people with seamless techno
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