Call Centre Officer

6 months ago


Melbourne City Centre, Australia JK Personnel Full time

$24.87 - $31.09 per hour
- Full time hours between 8am - 8pm Monday - Saturday
- Opportunity to demonstrate customer service in this call centre role

JK is partnering with a Telecommunications Company who are responsible for Telstra’s customer enquiries. With a commitment to ensuring customer satisfaction and case efficiency, they are looking at growing their Australian-based customer service team.

This role will be based in Melbourne's CBD, commencing early November.
You will be provided with comprehensive training to see you succeed in these roles including 1 week induction, 8-week extensive paid training and ongoing support and mentorship.
These roles are long-term opportunities with the potential to offer work-from-home flexibility once established. After the successful completion of the 8-week training period you would be offered a 18-month contract including leave entitlements.

**The role**

You will be responding to a continuous stream of incoming calls throughout your shift.
Within this role you will be responsible for handling incoming calls predominately from customers with enquiries regarding their mobile phone connection and wireless connection.
These roles require you to work 38 hours a week within 8am - 8pm Monday - Saturday.
Hourly casual rate of $31.09 or fixed term rate of $24.87.

**Requirements of this role;**
- Previous experience within call centre roles is desirable
- Experience with or demonstrated ability to handle high volumes of calls
- Ability to problem solve and make informed decisions
- Ability to liaise between customers and stakeholders to ensure customer satisfaction
- Experience providing accurate and timely updates to customers

All successful applicants will be required to show proof of covid vaccination and working rights.



  • Melbourne City Centre, Australia HAYS Full time

    Be part of a bank where you can create a positive impact for people and the planet. **Your new company** Join a B Corp certified bank that is growing fast as people choose to align their values and commitment to making a positive impact on the community and the environment. They currently have a permanent full-time opportunity for a Contact Centre Team...


  • Melbourne City Centre, Australia HAYS Full time

    Register to Join a Top 4 Bank **EXPRESSIONS OF INTEREST - START YOUR CAREER WITH A TOP 4 BANK** - ** Wide range of customer service and administration opportunities**: - ** Melbourne's Eastern suburbs**: - ** Competitive hourly rates** With over 50 years’ experience in powering the world of work with our recruiting expertise, Hays is the world's...

  • Call Centre

    8 months ago


    Melbourne, Australia Accountancy Options Full time

    Hybrid role | Annual pay reviews and bonus earning potential - Leading organisation with stand out culture and benefits - Call centre experience and financial services background mandatory Our client is a leading financial service firm offering a permanent role to an experienced call centre representative. They offer a stand out environment, diverse and...


  • Melbourne, Australia Tech Mahindra Full time

    **About Us** Tech Mahindra is a leading provider of digital transformation, consulting, and business re-engineering services. We are currently seeking a motivated and experienced Call Centre Process Trainer to support our telecom client. If you are passionate about training, process improvement, and enhancing the skills of others, we want to hear from...

  • Call Centre Operator

    6 months ago


    Melbourne, Australia Healius Full time

    Call Centre Operator **Call Centre/Results Clerk** - **Part Time (15 hrs per week)**: - **4 days per week, Mon from 3-8pm, Wed from 2-7pm and Fri from 3-8pm**: - **Heidelberg Location** **Healius Limited** (formerly Primary Healthcare) is one of Australia’s leading publicly listed healthcare companies. The Healius pathology subsidiary SDS Pathology is...

  • Call Centre Manager

    6 months ago


    Melbourne, Australia GJK Facility Services Full time

    **Introduction**: BETTER EXPERIENCES, BETTER OUTCOMES It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people. We are a leading provider of facility services, committed to provider better experiences and better...

  • Call Centre

    6 months ago


    Melbourne, Australia Finite Full time

    Location: - Melbourne- Job Type: - Permanent- Specialisation: - Other- Salary: - Up to AU$61000 per annum- Reference: - PR/025516_1710300614- Contact: - Petra Mills- Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? Join our team as a Call Centre Representative specialising in Motor Warranty/Claims...

  • Contact Centre Officer

    3 months ago


    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Communicate with Victims in a Trauma informed and culturally safe way that supports them to access financial assistance - Ongoing position - multiple roles - VPS 3: $76,817 - $93,274 + Superannuation The Department of Justice and Community Safety are seeking Contact Centre Officers to join the new Victims of Crime Financial Assistance Scheme, to handle...

  • Contact Centre Officer

    6 months ago


    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Communicate with Victims in a Trauma informed and culturally safe way that supports them to access financial assistance - Ongoing position - multiple roles - VPS3: $74,580 - $90,558 + Superannuation The Department of Justice and Community Safety are seeking Contact Centre Officers to join the new Victims of Crime Financial Assistance Scheme, to handle...


  • Melbourne, Victoria, Australia Weploy Full time

    About WeployWe are a leading provider of innovative staffing solutions, dedicated to connecting talented individuals with exciting job opportunities.Salary and BenefitsThe successful candidate will be rewarded with an hourly rate of $34.48, plus superannuation, providing a competitive salary package.Job DescriptionWe are seeking a highly skilled Call Centre...

  • Call Centre Agent

    6 months ago


    Melbourne, Australia Cheap Bills Full time

    **Are you a high-energy, self-driven individual with an interest in sales and earning uncapped commissions, with NO cold calling? Cheap Bills could be the career for you!** **Who we're looking for**:Sales enthusiasts or Customer service professionals - _A starting base salary of $50,000+ Super+ Generous Commission structure_ - _Monday to Friday: 11am - 7pm...

  • Call Centre

    6 months ago


    Melbourne, Australia Conquest Personnel Pty Ltd Full time

    **TAKE SUCCESS INTO YOUR OWN HANDS!** No late nights or weekend work!!!! Retainer and uncapped commission Iconic location in South Melbourne Full training provided!!! - **New role available due to company expansion**: - **Be part of a fun dynamic team**: - **Work from home flexibility** after probation - Permanent Full-Time Position - Monday to Friday -...


  • Melbourne, Victoria, Australia Weploy Full time

    Company Overview">At Weploy, we're committed to connecting talented individuals with top-notch clients in the financial services industry. With our hybrid work model, you'll have the flexibility to work from home, onsite, or a combination of both, depending on your preferences.">Salary">We offer above award hourly rates of $34.48 an hour, plus...


  • Melbourne City Centre, Australia HAYS Full time

    Join a customer-centric problem-solving team with great energy assisting customers with their term deposits **Your new company** This bank looks to re-invent relationship banking for the small to medium enterprise market, and is purpose built to offer the best business solutions as an independent provider outside the major banks. By priding themselves on...


  • Melbourne, Victoria, Australia Sales Mate Group Full time

    Customer Service Manager Role at Sales Mate GroupAbout Us: As a sales, marketing and BPO specialist with over 20 years of experience, Sales Mate Group brings a wealth of knowledge to the table. We have partnered with some of Australia's biggest names across various industries.We value quality relationships and interactions with our people, partners, and...


  • Melbourne, Victoria, Australia Weploy Full time

    Established in 2024, Weploy is a pioneering company that offers flexible and rewarding job opportunities to experienced professionals.Salary: $34.48 per hour + super, ensuring our team members earn a competitive hourly rate for their hard work and dedication.Job Description: As a Call Centre Specialist with Weploy, you will be responsible for handling a...


  • Melbourne, Australia The Just Group Full time

    About Peter Alexander Peter Alexander is Australia’s leading sleepwear brand that is loved every night around the world. Part of the Just Group, one of Australia’s largest and most successful retailers, the brand continues to experience growth through its online stores and over 130 retail stores across Australia and New Zealand. About the Role We are...


  • Melbourne, Australia Cheapbills Full time

    **Are you a high-energy, self-driven individual interested in sales and earning uncapped commissions with NO cold calling? Cheap Bills could be the career for you!** **Who we're looking for**:Sales enthusiasts or Customer service professionals - _A starting base salary of $45,000+ Super+ Generous Commission structure_ - _Monday to Friday: 11.00 am - 7 pm...


  • Melbourne City Centre, Australia Charterhouse Full time

    **Customer Service Officer** - **Pay rate: $35.60 + super**: - **Start date: 6 Month Contract with a view to Perm**: - **Location: Melbourne CBD** This is a great opportunity to work with this large National reputable organisation located in Melbourne CBD with hybrid flexibility. The successful contractors will be working on a 7am-7pm rotating roster...

  • Call Centre Consultant

    6 months ago


    Melbourne, Australia Launch Recruitment Full time

    $334 + Super Daily - Melbourne CBD location - 6- month contract role | ASAP start **ABOUT THE ROLE** Our client a leading, global brand within the insurance and financial services industry based in Melbourne has an opportunity for an experienced Customer Service Consultant on a 6-month contract basis. Join a supportive and collaborative business with a...