Customer Service All Rounder

4 weeks ago

Tullamarine, Australia Jucy Pty Ltd Full time

**Customer Service Representative**

Jucy Rentals Ltd

Tullamarine, Melbourne VIC

Customer Service - Customer Facing (Call Centre & Customer Service)

JUCY Rentals has an exciting new opportunity at our Melbourne Airport Branch We are looking for a Customer Service Representative All Rounder to deliver outstanding customer focused results on a daily basis and help our customers live out their traveling dreams

**What you'll be doing?**

Meeting and greeting customers from all over the world
Working within a team to assist the Branch Manager/Team Leader in providing a seamless customer experience by delivering best practice service standards for vehicle rentals and providing consistency across branch operations.
Dispatching and returning rental cars, campervans and motorhomes - including providing demonstrations to our customers on the operational features of our campervans and motorhomes.
Conducting pre-hire vehicle basic safety inspections and quality checks to ensure vehicles are presented to a high standard and in a roadworthy condition (training provided)
Driving sales - rentals, excess reduction, and ancillary sales.
Vehicle Detailing - Interior and exterior car, campervan and motorhome detailing (training provided)
Campervan linen laundry - pitching in with the team to process laundry on site
Working within a team to ensure the branch is always clean and tidy.
Liaising effectively with external service providers

**We are looking for someone who has**:
Experience in delivering exceptional face to face customer service
A desire for a hands-on role in the Tourism or Rental Vehicle Industry
Rental car and campervan experience preferred (but not essential)
Proven sales experience is desirable
Ability to multitask in a fast-paced dynamic workplace and remain calm under pressure
Impeccable attention to detail
Proven conflict resolution skills and negotiation skills
Great computer skills to operate our Rental Reservation System and Office Products.
Ability to establish and maintain supplier & service centre relationships
Experience with minor domestic car/campervan/motorhome repairs
Vehicle detailing experience is desirable
A full driver’s licence
Availability to work weekends and public holidays

**At JUCY we offer**:
Opportunity to take your career further in the Tourism industry
Amazing company culture, working in a fun team environment with people from all over the world
Great JUCY perks, such as 5 days free campervan/car hire in Australia and New Zealand, and discounts at some of Australasia’s top Tourism and Hospitality attractions and destinations.
Our values at JUCY are Fun, Family, Pride and Passion and we live and breathe these values every day.

Employer questions
How many years' experience do you have in the hospitality & tourism industry?
Which of the following statements best describes your right to work in Australia?
Do you have customer service experience?
Do you have experience in a sales role?
How much notice are you required to give your current employer?
Which of the following statements best describes your Covid-19 vaccination status?
Do you have a current Australian driver's licence?
What's your expected hourly rate?

**Benefits**:

- Employee discount

Schedule:

- Weekend availability

Supplementary Pay:

- Overtime pay
- Penalty rates
- Performance bonus

Ability to commute/relocate:

- Tullamarine, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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