Customer Service Representative
2 weeks ago
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Labourpower. As a key member of our Service Delivery Team, you will be responsible for delivering exceptional customer service through effective resolution of escalated customer issues.
Key Responsibilities
- Action and resolve service requests in a timely and efficient manner.
- Liaise with internal and external stakeholders to assist with completion of service requests.
- Receive inbound calls via number queue and respond to customer inquiries.
- Investigate and resolve repeated service failures to ensure customer satisfaction.
- Manage email folders for respective duties and workflow processing.
- Welcome new customers and provide exceptional customer service to ensure retention.
- Ensure all sales targets are achieved through selling and generating sales leads.
- Primary contact for all potential cancellation requests nationwide.
- Re-signing and cross-selling to the existing customer base in a proactive and timely manner.
- Ensure all customer and internal databases are maintained with accuracy.
- Provide exceptional customer service with an aim to eliminate repeat service failures.
Requirements
- Interpersonal, verbal & written communication skills.
- Customer service focus and attention to detail.
- Administrative skills and computer literacy.
- Scheduling and problem-solving skills.
What We Offer
- A competitive hourly rate of AU$33 - AU$35.
- A temporary to permanent role with opportunities for growth and development.
How to Apply
Please submit your resume and cover letter to Kelly Jenkins for consideration.
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