Customer Service Representative

2 weeks ago


Tullamarine, Australia Labourpower Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Labourpower. As a key member of our Service Delivery Team, you will be responsible for delivering exceptional customer service through effective resolution of escalated customer issues.

Key Responsibilities

  • Action and resolve service requests in a timely and efficient manner.
  • Liaise with internal and external stakeholders to assist with completion of service requests.
  • Receive inbound calls via number queue and respond to customer inquiries.
  • Investigate and resolve repeated service failures to ensure customer satisfaction.
  • Manage email folders for respective duties and workflow processing.
  • Welcome new customers and provide exceptional customer service to ensure retention.
  • Ensure all sales targets are achieved through selling and generating sales leads.
  • Primary contact for all potential cancellation requests nationwide.
  • Re-signing and cross-selling to the existing customer base in a proactive and timely manner.
  • Ensure all customer and internal databases are maintained with accuracy.
  • Provide exceptional customer service with an aim to eliminate repeat service failures.

Requirements

  • Interpersonal, verbal & written communication skills.
  • Customer service focus and attention to detail.
  • Administrative skills and computer literacy.
  • Scheduling and problem-solving skills.

What We Offer

  • A competitive hourly rate of AU$33 - AU$35.
  • A temporary to permanent role with opportunities for growth and development.

How to Apply

Please submit your resume and cover letter to Kelly Jenkins for consideration.



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