Customer Service Representative

5 months ago

Tullamarine, Australia Veritas Recruitment Pty Ltd Full time

**Work Type**:

- Permanent - Full Time**Work Mode**:

- Office**Industry**:

- Logistics Distribution & Supply Chain**Location**:

- Tullamarine - Victoria**Salary**:
$75,000.00 - $90,000.00 Yearly

**Reference**:

- BH-26503**ABOUT THE COMPANY**
Australian-owned, our client is a freight forwarder and customs brokerage provider built by excellence and professionalism. Accessing and adopting modern systems and processes to navigate the current market challenges.
- **ABOUT THE ROLE**
With growth, our client is adding a Customer Service Representative to their Melbourne team. Maintaining a portfolio of accounts, you will work closely with your clients and internal departments to ensure the smooth execution of freight movements, including quoting, order tracking, coordinating routings and general customer relations. This role has elements of operations as required along with exposure to the commercial elements with clients.
- **DUTIES**
- Maintain and service a portfolio of accounts
- Ensure all movements are DIFOT through strong reporting structures
- Provide daily status reports and troubleshoot potential issues
- Work closely with internal stakeholders to ensure mínimal delays
- Build strong relationships with external stakeholders including client visits

**SKILLS AND EXPERIENCE**
- 5+ years experience in a freight forwarding role (Operations and Customer Service)
- Understand end to end import/export freight forwarder process
- Demonstrated ability to communicate both verbally and in written text
- Sound systems usage ability (CW1 inc. PO Modules)
- Strong computer literacy (Excel/Word/PowerPoint)

**COMPANY CULTURE**
Mature and settled team with a distinctly local feel. This company values loyalty and long-standing relationships. Scope for training and promotion, when the opportunity arises, will open doors for a long-term dedicated operator.
- **BENEFITS**
- Tullamarine location
- Additional training and guidance provided
- Progression available

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