Guest Service Officer

2 months ago


Tullamarine, Australia Cruisin Motorhomes Full time

**Join Our Team as a Casual, Dual Role -**

**Guest Service Officer / Back of house Operator** - **at our Tullamarine Branch in Melbourne**

Are you a people person who thrives on providing exceptional customer service? Do you have a passion for travel and enjoy interacting with diverse individuals? If so, we have an exciting opportunity for you to join our team.

**About Us**: At our Tullamarine branch, we are committed to delivering unforgettable travel experiences to our guests. As a leading provider of motorhome rentals, we prioritise quality customer service and ensure that every guest feels welcomed and valued throughout their journey.

**Position Overview**: We seek a friendly, customer-focused, and motivated individual to join us in a **Dual Role - Guest Service Officer / Back of house Operator**. In this role, you will be very important in welcoming guests, explaining rental agreements, processing payments, providing vehicle demonstrations, and conducting vehicle checks. You will be able to interact with guests from various backgrounds as they embark on their dream Motorhome vacation. You will also Assist in the back of house operating, this includes assisting in cleaning internally and externally of our Motorhomes, Motorhome items upkeep, this includes checking Motorhome facilities, preparing linen etc, Assisting with Maintenance. An all-rounder at out Tullamarine Branch.

**Key Responsibilities**:

- Warmly greet guests upon arrival and departure, ensuring a positive first impression
- Clearly explain rental agreements and address any inquiries or concerns from guests
- Conduct thorough vehicle demonstrations, showcasing features and functionalities to guests
- Efficiently process payments and maintain accurate records
- Perform vehicle checks and promptly report any damages or maintenance issues
- Collaborate with the reservations team as needed to support seamless operations
- Quality check over vehicles before handing over to customer
- Cleaning internal of the Motorhome
- Cleaning External of the Motorhome
- Assisting our maintenance team
- Driving Motorhomes to and from location
- Maintaining the upkeep of the business
- **Qualifications and Attributes**:

- Friendly, sociable, and polite manner with a genuine passion for providing exceptional service
- Excellent communication skills, both verbal and written, with the ability to engage effectively with guests and colleagues
- Capable of working independently as well as part of a team environment
- Ability to remain composed and adaptable in a fast-paced, dynamic work setting
- Previous experience in customer service / Cleaning is highly valued
- A valid full Victorian driver’s license

Join us in creating memorable experiences for our guests and embark on an exciting journey with our team at Cruisin' Motorhomes

Cruisin’ Motorhomes is an Australian-owned and operated business providing motorhomes and campervans to international and domestic travelers for over 25 years. We have branches in Hobart, Melbourne, Sydney, Brisbane Cairns and Perth. We strive to provide our customers with exceptional experiences and lifelong memories.

Thank you for expressing your interest to join our team.

**Job Type**: Casual

Pay: $21.38 - $38.61 per hour

Work Location: In person

Application Deadline: 21/09/2024


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