Customer Service Representative

3 weeks ago


Tullamarine, Australia O'Brien Glass Industries Limited Full time

About the Role:

  • Deliver exceptional customer service and support to our clients.
  • Provide a positive and helpful attitude to greet customers and visitors at reception.
  • Ensure our customers have the best experience within the branch.
  • Answer customer inquiries via telephone, email, and in-person.
  • Provide support to the manager and the running of daily operations.
  • Effectively keep customers updated on delivery lead times.
  • Undertake repair inspections on vehicles.
  • Explore customer needs and educate on our full scope of services.
  • Issue invoices and raise job authorities as required.
  • Schedule repair bookings.
  • Source suitable resolutions to customer concerns and follow up customer queries.

About You:

  • Professional communication and presentation skills.
  • Excellent and clear verbal and written communication skills.
  • Must have a current driver's license.
  • Ability to resolve issues and create solutions for customers.
  • Support the Branch manager with administrative tasks.
  • Ability to work in a fast-paced workplace.
  • Excellent time management and prioritization skills.
  • Intermediate to Advanced Microsoft Office skills.

Benefits:

  • Supportive and collaborative team environment.
  • Growth and development opportunities.
  • Competitive salary.
  • Reward and Recognition programs.

O'Brien is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don't quite meet all of the criteria, but feel like you could make a difference at O'Brien, get in touch.



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