Customer Service Representative
3 weeks ago
About the Role:
- Deliver exceptional customer service and support to our clients.
- Provide a positive and helpful attitude to greet customers and visitors at reception.
- Ensure our customers have the best experience within the branch.
- Answer customer inquiries via telephone, email, and in-person.
- Provide support to the manager and the running of daily operations.
- Effectively keep customers updated on delivery lead times.
- Undertake repair inspections on vehicles.
- Explore customer needs and educate on our full scope of services.
- Issue invoices and raise job authorities as required.
- Schedule repair bookings.
- Source suitable resolutions to customer concerns and follow up customer queries.
About You:
- Professional communication and presentation skills.
- Excellent and clear verbal and written communication skills.
- Must have a current driver's license.
- Ability to resolve issues and create solutions for customers.
- Support the Branch manager with administrative tasks.
- Ability to work in a fast-paced workplace.
- Excellent time management and prioritization skills.
- Intermediate to Advanced Microsoft Office skills.
Benefits:
- Supportive and collaborative team environment.
- Growth and development opportunities.
- Competitive salary.
- Reward and Recognition programs.
O'Brien is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don't quite meet all of the criteria, but feel like you could make a difference at O'Brien, get in touch.
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