Iti Desktop Support Analyst

3 weeks ago

Sydney, Australia Rabobank Full time

Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.

Due to an internal promotion, Rabobank’s IT Workplace Technical Services team has an opening for a Desktop Support Analyst in our Sydney office. This role will provide advice and guidance on all IT related matters for Rabobank staff in Australia and New Zealand and liaise with service desks in other Rabobank regions.

The Workplace Support team work rotating shifts during operating hours (06:30-18:30 AEST). The team operates in the office when scheduled while still accommodating Hybrid working from home. From time to time, the role requires working outside of normal office hours and public holidays.

**What will keep you busy**:

- Ensure Desktop Support Infrastructure is insulated from unauthorised access, virus infection or any security vulnerabilities and conforms to Rabobank Standards and Policies.
- Update and maintain the Asset Management and CMDB system to ensure data integrity.
- Assume ownership of user queries and co-ordinate escalation of calls to second-line and third-line support.
- Ensure business targets are delivered within agreed SLAs.
- Collate statistical information for weekly and monthly reports.
- Monitor and supervise shipping of parts/components for repair to & from suppliers as required.
- Co-ordinate and assist with staff relocations.
- Maintain ITI Workplace Support documentation and Knowledgebase.
- Assist with projects as required.
- Maintain and Support the Mobile Device Management system.

**What you will bring to the role**:

- Minimum of 1-2 years’ experience in a Technical Service Desk / Desktop Support role
- Team player with a passion for IT and helping people
- Knowledge in PC hardware support, configuration and troubleshooting
- Knowledge in Microsoft System Centre Configuration Manager (SCCM)
- Technical qualifications in Microsoft technologies
- Self-reliant in managing own work queues and setting priorities in the resolution of problems
- Excellent written and verbal communication skills
- Ability to communicate clearly at all levels
- Customer focus and desire for personal improvement

**What **we're** proud to offer you**:

- As part of our wellbeing offering, we also have Wellbeing Leave. These extra leave days can be used in a way that helps achieve greater work/life balance. It’s just another way we are helping our employees to lead happier, healthier, and more fulfilling lives.
- Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development.
- An inclusive Parental Leave policy that supports you and your family while giving you the freedom and flexibility to enjoy this special time (Primary carer up-to 14 weeks paid leave)
- We realise sometimes 4 weeks Annual Leave isn't enough At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave. With an option to also purchase another 2 weeks Annual Leave.
- Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded TPD and Income Protection Insurance.
- As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.
- Rabobank Australia has recently recognised in LinkedIn’s Top Companies 2023: The 25 best workplaces to grow your career in Australia. We are in extremely proud of this achievement, as it reflects the investment in our people, their growth and development._
- Rabobank is committed to a culture where diversity and inclusion is valued, _respected_ and encouraged. We welcome applicants from diverse cultures, _faith_ and sexual orientation._- Rabobank is not accepting submissions from recruitment agencies for this role._
- Applicants must hold valid work rights for this role_

  • Associate Desktop Support Analyst

    2 weeks ago

    Sydney, Australia Rabobank Full time

    **A bit about us** Rabobank Australia is the world’s leading specialist in food and agribusiness banking. We are structured as a cooperative. Our purpose is clear: we enable our clients to feed the world sustainably. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for...

  • Desktop Support Analyst

    5 days ago

    Sydney, New South Wales, Australia Georgiou Full time

    Georgiou Desktop Support Analyst OpportunityGeorgiou is looking for a skilled and customer-focused Desktop Support Analyst to join our team in North Sydney. In this role, you will provide support to our Head Office and project sites across Sydney Metro areas.Respond to service desk requests efficiently via ManageEngineAssist with training, onboarding, and...

  • Desktop Support Analyst

    2 weeks ago

    Sydney Central Business District, Australia Experis Full time

    Excellent permanent role for an IT / Desktop Support Analyst, working for a busy urban design and architecture practice. The Desktop Support Analyst is responsible for acting as the first point of contact for all IT queries and support the clients Sydney offices. **Responsibilities**: - Provide desktop & hardware support to the client's staff. - Provide...

  • Desktop Support Analyst

    2 months ago

    Sydney, Australia Experis Full time

    Large Enterprise client requires several talented and experienced Desktop Support Analysts to support a busy project environment. As a Desktop Support Analyst, you will be responsible for supporting the migration of devices, systems, and associated peripherals to new network infrastructure. **Responsibilities**: - Assess identified systems and instruments...

  • Desktop Support Analyst

    4 weeks ago

    North Sydney, Australia Data#3 Limited Full time

    **Job Summary**: - Data#3 is seeking a proactive and experienced Desktop Support Analyst to join our high performing team on a 12 month full time contract. Date Listed: Job Ref: **Job Type**: **Location**: 8/03/2023 KAWI109883 Limited Term North Sydney Data#3 is looking for a proactive and experienced Desktop Support Analyst to join our high performing...

  • Desktop Support Analyst

    5 days ago

    Sydney CBD, New South Wales, Australia Experis Full time

    Excellent permanent role for an IT / Desktop Support Analyst, working for a busy urban design and architecture practice. The Desktop Support Analyst is responsible for acting as the first point of contact for all IT queries and support the clients Sydney offices.Responsibilities: Provide desktop & hardware support to the client's staff. Provide support for...

  • Desktop Support Analyst

    5 days ago

    Sydney, New South Wales, Australia Experis Full time

    Large Enterprise client requires several talented and experienced Desktop Support Analysts to support a busy project environment. As a Desktop Support Analyst, you will be responsible for supporting the migration of devices, systems, and associated peripherals to new network infrastructure.Responsibilities: Assess identified systems and instruments with...

  • Desktop Support Analyst

    2 weeks ago

    Sydney, Australia Profusion Group Full time

    Level 1 and 2 Support - 5 Days Per Week In Beautiful CBD Offices - $100 - $110k + Excellent Bonus **Company Overview** This company is a fast growing ASX Listed financial services business that is investing heavily in their technology department. **Role Overview** Working in a fast paced environment, this well known Australian company has a fantastic...

  • Desktop Support Analyst

    2 weeks ago

    Sydney Central Business District, Australia Robert Half Full time

    Provide Level 1 & 2 IT Helpdesk + Desktop Support for 400 users in this corporate Professional Services firm with a social environment. Mix of IT Helpdesk & Desktop Support $70,000 - 80,000 (plus super) Full time permanent role in the Sydney CBD **THE COMPANY** This company is an ASX-listed Financial Services firm who employs 400+ staff in multiple...

  • Desktop Support Analyst

    3 weeks ago

    Sydney, Australia MinterEllison Full time

    **Location**: Sydney **Contract Type**: Permanent MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people and communities. That means we have a...

  • Desktop Support Analyst

    3 weeks ago

    Sydney, Australia Splunk Full time

    **Role**: Splunk IT is looking for a Sydney based IT Support Desktop Support Analyst who is accustomed to providing the highest level of in-person, and remote support to our Employees. You will thrive in an environment that appeals to your self-sufficient and resourceful nature, while working closely with your counterparts to provide technical assistance and...

  • Senior Desktop Support Analyst

    3 weeks ago

    Sydney, Australia Anton Murray Consulting Full time

    SydneyAsset ManagementContract or TemporaryOur client is a large global investment manager seeking to hire a Senior Desktop Support Analyst to their Sydney team on a 12-month fixed-term contract. This role is newly created to support the headcount growth the Sydney office has experienced in the past 12 months.The successful candidate will be responsible for...

  • Senior Desktop Support Analyst

    2 months ago

    Sydney, Australia Anton Murray Consulting Full time

    SydneyAsset ManagementContract or TemporaryOur client is a large global investment manager seeking to hire a Senior Desktop Support Analyst to their Sydney team on a 12-month fixed-term contract. This role is newly created to support the headcount growth the Sydney office has experienced in the past 12 months.The successful candidate will be responsible for...

  • Desktop Support Analyst

    5 days ago

    Sydney, New South Wales, Australia MinterEllison Full time

    Location: SydneyContract Type: PermanentMinterEllison is one of Australia's largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character.Our purpose is to create sustainable value with our clients, people and communities. That means we have a proud history of...

  • Desktop Support

    4 days ago

    Sydney, Australia Fuse Recruitment Full time

    Desktop Support - **Location**: - Sydney - New South Wales - **Work Type**: - Permanent - **Salary**: **Reference**: - 25540 - We are working with a National Insurance Broker that is looking for a Senior Desktop Support Officer to join their growing team. They have approx. 1000 employees across Australia which will ensure diversity in your role with...

  • Desktop Support Analyst

    5 days ago

    Sydney, New South Wales, Australia Splunk Full time

    Role:Splunk IT is looking for a Sydney based IT Support Desktop Support Analyst who is accustomed to providing the highest level of in-person, and remote support to our Employees. You will thrive in an environment that appeals to your self-sufficient and resourceful nature, while working closely with your counterparts to provide technical assistance and...

  • Desktop Support

    5 days ago

    Sydney CBD, New South Wales, Australia Clicks IT Recruitment Full time

    Desktop Support AnalystKey Skills and Responsibilities:Install, configure, and troubleshoot laptops and desktop computersAbility to provide basic network support such as troubleshooting connectivity issues, setting up and managing network printers, and configuring wireless access pointsProvide audiovisual support including setting up and managing video...

  • Desktop Support Analyst, Nsw, 6 Months

    2 weeks ago

    Sydney, Australia Infopeople Full time

    Desktop Support Analyst - NSW - 6 Months The Desktop Support Analyst Level 2 provides onsite support to users to troubleshoot and resolve issues of moderate complexity. The overall aim is to provide excellent customer service and assist the business with their use of digital platform. **Key Responsibilities**: - Identify and mitigate any risks to Desktop...

  • Desktop Support

    2 months ago

    Sydney Central Business District, Australia Clicks IT Recruitment Full time

    Desktop Support Analyst **Key Skills and Responsibilities**: Install, configure, and troubleshoot laptops and desktop computers Ability to provide basic network support such as troubleshooting connectivity issues, setting up and managing network printers, and configuring wireless access points Provide audiovisual support including setting up and managing...

  • IT Desktop Support Analyst

    2 months ago

    Sydney, Australia Rabobank Full time

    Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do. Due to an internal promotion, Rabobank’s IT...