Associate Desktop Support Analyst

2 weeks ago

Sydney, Australia Rabobank Full time

**A bit about us**

Rabobank Australia is the world’s leading specialist in food and agribusiness banking. We are structured as a cooperative. Our purpose is clear: we enable our clients to feed the world sustainably. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.

**About the Role**

Rabobank has an opening for an Associate Desktop Support Analyst. You will join a highly engaged Workplace Support team centralised in Sydney. The team consists of eight desktop analysts and two Senior Analyst who you will assist and leverage for guidance and training.

**What will keep you busy**:

- Providing advice and guidance on all IT related matters for Rabobank staff in Australia and New Zealand
- Ensuring business targets are delivered within agreed SLAs
- Answering the ITI Workplace Support phone and accurately record all call details into the call logging system
- Assigning Hardware (mobile, laptop, It Equipment) to staff and registering against their name within the CMDB

**What you will bring to the role**:

- Experience in Technical Service Desk role (not essential)
- Passionate about IT and Technology
- Formal technical qualifications in Microsoft Technologies desired but not essential
- Basic knowledge of PC Hardware
- Knowledge of Information Technology infrastructure Library (ITIL) framework and best practices
- Excellent written and verbal communication skills
- Customer focus and desire for personal improvement
- Australian citizen or Permanent Resident

The Workplace Support team work rotating shifts during ITI Workplace Support operating hours which are Monday to Friday.

**What we're proud to offer you**:

- 2 Wellbeing Leave Days
- Education Assistance Program to assist with professional development
- An inclusive Parental Leave policy
- We provide an incentive for eligible employees to receive 1 extra week Annual Leave. With an option to also purchase another 2 weeks Annual Leave
- Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, Temporary & Permanent Disability (TPD) and Income Protection Insurance
- As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners

Rabobank is committed to a culture where diversity and inclusion is valued, respected and encouraged. We welcome applicants from diverse cultures, faith and sexual orientation. If you’d like to discuss how we can make our opportunities more accessible to you, please let a member of the Talent Acquisition team know.

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