IT Desktop Support Analyst

2 months ago

Sydney, Australia Rabobank Full time

Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.

Due to an internal promotion, Rabobank’s IT Workplace Technical Services team has an opening for a Desktop Support Analyst. This role will provide advice and guidance on all IT related matters for Rabobank staff in Australia and New Zealand and liaise with service desks in other Rabobank regions.

**What will keep you busy**:

- Assuming ownership of user queries and co-ordinate escalation of calls to second-line and third-line support
- Ensuring Desktop Support Infrastructure is insulated from unauthorised access, virus infection or any security vulnerabilities and conforms to Rabobank Standards and Policies
- Updating and maintaining the Asset Management and CMDB system to ensure data integrity
- Collating statistical information for weekly and monthly reports
Monitoring and supervising shipping of parts/components for repair to and from suppliers as required
- Sourcing quotes and raise purchase orders for IT related hardware and software as required
- Ensuring business targets are delivered within agreed SLAs
- Assisting with projects as required

**What you will bring to the role**:

- Minimum of 1 years’ experience in a Technical Service Desk / Desktop Support role
- Team player with a passion for IT and helping people
- Knowledge in PC hardware support, configuration and troubleshooting
- Knowledge in Microsoft System Centre Configuration Manager (SCCM)
- Technical qualifications in Microsoft technologies
- Self-reliant in managing own work queues and setting priorities in the resolution of problems
- Excellent written and verbal communication skills
- Ability to communicate clearly at all levels
- Customer focus and desire for personal improvement

The Workplace Support teamwork rotating shifts during IT Workplace Support operating hours which are Monday to Friday between 07:30 - 18:30 AEST. You will be rostered for office work for 2 consecutive weeks, followed by 3 weeks where you will be able to either work from home full time or on a hybrid basis. You will need to be willing and able to work these hours.

**What we're proud to offer you**:

- 2 Wellbeing days
- Education Assistance Program to assist with professional development.
- An inclusive Parental Leave policy that supports you and your family while giving you the freedom and flexibility to enjoy this special time (Primary carer up-to 14 weeks paid leave)
- We realise sometimes 4 weeks Annual Leave isn't enough At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave. With an option to also purchase another 2 weeks Annual Leave.
- Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, Temporary & Permanent Disability (TPD) and Income Protection Insurance.
- As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.

Rabobank Australia has recently been awarded 18th place in LinkedIn’s Top Companies 2023: The 25 best workplaces to grow your career in Australia. We are in extremely proud of this achievement, as it reflects the investment in our people, their growth and development.

Rabobank is committed to a culture where diversity and inclusion is valued, respected and encouraged. We welcome applicants from diverse cultures, faith and sexual orientation.

If you’d like to discuss how we can make our opportunities more accessible to you, please let a member of the Talent Acquisition team know.

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