Desktop Support
7 months ago
Desktop Support
- **Location**:
- Sydney - New South Wales
- **Work Type**:
- Permanent
- **Salary**:
**Reference**:
- 25540
- We are working with a National Insurance Broker that is looking for a Senior Desktop Support Officer to join their growing team. They have approx. 1000 employees across Australia which will ensure diversity in your role with complex tasks.
**Benefits to successful applicant**:
- Great working atmosphere with a supportive team and management
- A great opportunity to grow your career
- Based in Sydney
- Hybrid working
- Fantastic training, mentoring and progression opportunities
- Regular staff recognition and team events
**Duties and responsibilities include**:
- Provide L1/2 Desktop support in relation to incidents and work requests.
- Services include End user management and support, Desktop operating system support, Remote Desktop Services support and Network access support
- Respond and resolve cases within agreed targets and SLAs.
- Perform and assist with major incidents, requests, and problems.
- Coordinate activities with end users to ensure a positive customer experience delivered.
- Help develop and maintain policy, standards, procedures, plans, supporting systems and process objectives.
- Assist and provide input with the business case development process.
**We are looking for someone with**:
- Proven background configuring, supporting, and managing Windows environments.
- Ability to work as a member of a team.
- Ability to delivery consistent results even under low supervision.
- Strong customer service focus and empathy.
- Strong verbal and written communication skills.
- Strong communication skills both written and verbal
- Ability to work in a team-based atmosphere
- At Fuse IT & Digital, we specialise in recruitment for the IT & Digital industries and actively source for a broad range of established clients. If you are a Developer, Business Analyst or any other IT professional looking for your next opportunity, we’d love to hear from you._
- If you know someone looking for a job, refer them to us and we’ll give you $500* if we find them a new role_
SCR-sean-ghadri
ChooseFuse
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