Service Operations Coordinator

3 weeks ago

Kensington, Australia Vix Technology Full time

**Description**:
**Making Mobility Seamless**

Vix is a global leader in automated fare collection, transit information and transit analytics solutions. Trusted by over 200 city and regional transport authorities around the world, we have been driving change in fare collection for over 35 years.
We offer a contemporary,customer focused working environment - customer outcomes and commitment to delivery is the focus at Vix.

Our core values are a statement of intent about the type of business we strive to be and describe the way we work and how we interact with each other, our customers and our partners.

**#Think like a customer**

**#Focus on what matters**

**#Do great things together**

**#Be smart, stay curious**

**What will you be responsible for?**
- Coordination of the end-to-end incident and service requests process, including; logging, classifying, prioritising, triaging, coordinating and following up on all APAC incidents and service requests
- Producing contractual customer and internal KPI reports accurately and on time
- Proactive, real-time monitoring of job completion in relation to SLA requirements and client requirements, including auditing and escalating as required
- Coordination of part availability including recording assets used by field staff in the Asset Tracking System
- End to end handling of exceptions raised by clients including XML creation and upload to client servers
- Excellent customer service skills (both written and verbal)
- Ability to make quick and reasoned decisions
- Outstanding attention to detail
- 1+ years previous experience working within a service and support environment, delivering voice-based services to internal and/or external clients (Desirable)
- Excellent verbal and written communication skills

**What’s in it for you?**
Besides the opportunity to work for a global company that is customer focused and values its people.
- A focus on learning and development
- Working in a friendly workplace with a strong focus on employee engagement
- Early Bird shift start times and night owl shift end times to suit all (Hours of Operation 6:00AM - 9:00PM)
- Gain skills and experience working with different departments including Warehouse, Workshop, IT, Engineering and more
- Social Events and outings

Add your resume and anything else to showcase why you would be a great addition to our team.

No recruitment agencies, please We won’t accept any introductions.
- Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential._

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