Current jobs related to Wish Planner Team Lead - Richmond - Make-A-Wish

  • Wish Planner

    7 months ago

    Richmond, Australia Make-A-Wish Full time

    **Wish Planner** - Make-A-Difference Every day!! - Full Time 6-month contract role (with the possibility of extension) - Hybrid role with flexible work arrangements **Make-A-Wish** Make-A-Wish is one of Australia’s most trusted charities and part of the largest wish-granting organisations in the world. We partner with children with life threatening...

  • Wish Planner

    7 months ago

    Richmond, Australia Make-A-Wish Full time

    Make-A-Difference Every day!! - Full Time 6-month contract role (with the possibility of extension) - Hybrid role with flexible work arrangements **Make-A-Wish** Make-A-Wish is one of Australia’s most trusted charities and part of the largest wish-granting organisations in the world. We partner with children with life threatening conditions, their...

  • Wish Catcher

    7 months ago

    Richmond, Australia Make-A-Wish Full time

    Make-A-Difference Every day!! - 6-month contract role (with the possibility of extension) - Hybrid working - Our team is growing **Make-A-Wish** Make-A-Wish is one of Australia’s most trusted charities and part of the largest wish-granting organisations in the world. We partner with children with life threatening conditions, their families, and medical...

  • Head of Individual Giving

    1 day ago

    Richmond, Australia Make-A-Wish Full time

    Make-A-Wish is one of Australia's most trusted charities, and part of the largest wish-granting organisation in the world, who creates life-changing wishes for children with critical illnesses. Our mission is to grant the wish of every eligible child - a quest sparked by the belief that a wish is integral to a child’s treatment. **The role**: We have an...

  • Head of Individual Giving and Philanthropy

    1 week ago

    Richmond, Australia Make-A-Wish Full time

    **Company** Make-A-Wish is one of Australia's most trusted charities, and part of the largest wish-granting organisation in the world, who creates life-changing wishes for children with critical illnesses. Our mission is to grant the wish of every eligible child - a quest sparked by the belief that a wish is integral to a child’s treatment. **The...

  • Human Resources Business Partner

    4 months ago

    Richmond, Australia Make-A-Wish Full time

    Make-A-Wish is one of Australia’s most trusted charities and one of the largest wish-granting organisations in the world. We've made unicorns fly, sent kids to the moon, and with the support of our incredible Wish Force, we're committed to granting life-changing wishes for every eligible child. To help us achieve this mission, we're looking for a...

  • Pr & Engagement Manager

    8 months ago

    Richmond, Australia Make-A-Wish Full time

    Make A Difference Everyday - An amazing culture of passionate and driven people - 6-month contract opportunity commencing in June! **Make-A-Wish** Make-A-Wish is one of Australia’s most trusted charities and part of the largest wish-granting organisations in the world. We partner with children with critical illnesses, their families, and medical teams to...

  • Social Media Coordinator

    2 weeks ago

    Richmond, Australia Make-A-Wish Full time

    Join a culture of passionate and driven people - Flexible work arrangements available - Make a difference every day! **Company** Make-A-Wish is one of Australia's most trusted charities, and part of the largest wish-granting organisation in the world, who creates life-changing wishes for children with critical illnesses. Our mission is to grant the wish of...

  • Capacity Coordinator

    9 months ago

    Richmond, Australia Make-A-Wish Full time

    Make-A-Difference Everyday - Join an amazing culture of passionate and driven people making an incredible impact on kids and families - Flexible work arrangements available **Make-A-Wish** Make-A-Wish is one of Australia’s most trusted charities and part of the largest wish-granting organisation in the world. We partner with children with life...

  • Fundraising Campaigns Manager

    7 months ago

    Richmond, Australia Make-A-Wish Full time

    Help grant wishes to critically ill children across Australia - Join an amazing team of passionate and driven people who make magic happen - Work with some amazing organisations and brands - Flexible work arrangements available - Permanent full-time role - Sydney or Melbourne location Make-A-Wish is one of Australia's most trusted charities who creates...

  • Email & Digital Marketing Specialist

    3 weeks ago

    Richmond, Australia Make-A-Wish Full time

    Use your digital marketing skills to create a genuine impact where it’s most needed - Join a culture of passionate and driven people! - Flexible work arrangements available - Make a difference every day! **Company** Make-A-Wish is one of Australia's most trusted charities, and part of the largest wish-granting organisation in the world, creating...

  • Community Support Specialist

    9 months ago

    Richmond, Australia Make-A-Wish Full time

    Make A Difference Everyday - An amazing culture of passionate and driven people - Casual opportunity available! **Make-A-Wish** Make-A-Wish is one of Australia’s most trusted charities and part of the largest wish-granting organisations in the world. We partner with children with critical illnesses, their families, and medical teams to grant wishes as...

  • Digital Marketing Coordinator

    8 months ago

    Richmond, Australia Make-A-Wish Full time

    **Help grant wishes to critically ill children across Australia** - Join an amazing team of passionate and driven people who make wishes happen - Opportunity to learn and develop experience as part of a fast-moving marketing team for a trusted brand - Flexible work arrangements available Make-A-Wish is one of Australia's most trusted charities, creating...

  • Digital Marketing Campaigns Specialist

    4 months ago

    Richmond, Australia Make-A-Wish Full time

    Make-A-Wish is one of Australia’s most trusted charities and part of the largest wish-granting organisations in the world. We partner with children with life threatening conditions, their families, and medical teams to grant wishes as unique as the children who imagine them. At Make-A-Wish, our mission is to grant the wish of every eligible child as we...

  • Partnerships Manager

    3 weeks ago

    Richmond, Australia Make-A-Wish Full time

    Make-A-Wish is one of Australia's most trusted charities who creates life-changing wishes for children with critical illnesses. Our mission is to grant the wish of every eligible child - a quest sparked by the belief that a wish is integral to a child’s treatment. **About the role** We are expanding our partnerships team and have an exciting opportunity...

  • National Acquisition Specialist

    7 months ago

    Richmond, Australia Make-A-Wish Full time

    Help grant wishes to critically ill children across Australia - Join an amazing team of passionate and driven people who make magic happen - Work with some amazing organisations and brands - Flexible work arrangements available - Permanent full-time role - Sydney or Melbourne location Make-A-Wish is one of Australia's most trusted charities, who creates...

  • Partner Experience Manager

    3 weeks ago

    Richmond, Australia Make-A-Wish Full time

    Help grant wishes to critically ill children across Australia! Make-A-Wish is one of Australia's most trusted charities who creates life-changing wishes for children with critical illnesses. Our mission is to grant the wish of every eligible child - a quest sparked by the belief that a wish is integral to a child’s treatment. **About the role**: We are...

  • Event Planner

    7 months ago

    Richmond, Australia Apex Event Recruitment Full time

    Immediately Available Permanent Role - Melbourne, VIC - Salary $70,000 - $80,000 plus super **The Company**: This fabulous company is one of Australia's fastest growing event technology and event management agency, and they are on a mission to reinvent the global events industry through event technology that puts customers first! They are looking for an...

  • Demand Planner

    4 months ago

    Richmond, Australia Brown Family Wine Group (BFWG) Full time

    **Introduction**: **About Us**: Brown Family Wine Group is one of Australia’s most loved and respected wine companies built on over 130 years’ experience in quality winemaking, market leading innovation and family values that are at the heart of everything we do as a business. Our portfolio has grown over time to now include market leading wine brands...

  • Event Planner

    1 day ago

    Richmond, Australia HeadBox Australia Full time

    **Event Planner** HeadBox is on the hunt for an Event Planner to join our rapidly expanding team. We’re Australia’s fastest growing event technology and event management agency, on a mission to reinvent the global events industry through human-kind event technology. HeadBox partners with organizations to support them in delivering their annual program...

Wish Planner Team Lead

7 months ago

Richmond, Australia Make-A-Wish Full time

Join an amazing culture of passionate and driven people
- Make Wishes possible and change the lives of critically ill children in Australia
- 12-month full-time opportunity available
- Make-A-Difference every day

**Make-A-Wish**

Make-A-Wish is one of Australia’s most trusted charities and part of the largest wish-granting organisations in the world. We partner with children with life threatening conditions, their families and medical teams to grant wishes as unique as the children who imagine them. At Make-A-Wish, our mission is to grant the wish of every eligible child as we believe these wishes complement treatment, build resilience and bring hope to these children and their families when they need it most.

**The Role**

We have an amazing opportunity for a **Wish Planner Team Lead** to join the Wish team. This is a hands-on role that manages the design and delivery stage of the wish journey for wishes allocated to Wish Planners and for themselves. As the leader of the team, the role is responsible for coaching, managing, training and supporting all Wish Planners. As a team, Wish Planners design and deliver high-quality wishes within allocated time frames and budget. You will ensure the process of Wish Planning is done to the highest quality standards, with superior communication and relationship management skills with all stakeholders.

Working in the Wish team, you will play a critical role in bringing each wish to life. Your team are responsible for creating magical wish journeys which include taking the brief from the Wish Catcher Team and tailoring a wish journey that is unique to every child.

This role requires strong leadership, creativity to ensure that each wish is unique, you have a technical mindset as well as having superior organisation, budget and relationship management skills with proven creative problem solving skills with a solutions focus.

You will conduct research and contact suppliers to explore wish granting opportunities that supports the entire wish program, as well as being the escalation point when working with wish families, and you will manage multiple crucial relationships every day.

If you are passionate about giving and making a difference, this position offers you the chance to play a crucial role in making wishes come true for children in Australia.

This role is full-time on an initial 12-month maximum term contract.

**More of what you will be doing**
- Leading a team - training, induction, mentoring and trouble shooting
- Attend and participate as a member of the Wish Council, representing the Wish Planner team
- Manage the day-to-day workflow of the Wish Planner team by allocating resources within the team, ensuring deadlines are met and Wish Team values are upheld.
- Key escalation point for team queries
- KPI management
- Implement wellbeing initiatives across the team
- Work closely with other Wish Leaders to align priorities within the Wish Team and foster a culture of teamwork internally
- Create and approve unique wish designs for each child using the brief provided to you
- Ensure all special needs of the child and family members are covered accurately
- Risk management and compliance managed across the Wish design and delivery phase
- Work collaboratively with the Volunteer team, Corporate Partners, Suppliers’ and other staff to book high quality, individual and creative wishes
- Champion use of CRM (Salesforce) to manage our wish program
- Manage celebrity relationships as required
- Negotiate free/discounted goods and services to drive down the cost of wishes whilst ensuring a high quality experience
- Lead Special Projects with a focus on wish quality and team efficiencies as required.
- Ensure all families have a seamless and quality experience, providing exceptional customer service and empathy

***About You**
- Managed a team with a minimum of least 5 years’ experience
- Proven skill in creative problem solving with a solutions focused approach when faced with challenging issues
- Creative approach whilst being process and task driven
- Proven and exceptional experience in project management and managing schedules
- Effective stakeholder management
- Exceptional organisational with the ability to manage multiple and conflicting tasks
- Ability to work collaboratively with and across teams, as well as the ability to work independently
- Demonstrated record of having a strong work ethic; self-driven, proactive and takes initiative.
- Implement strategies and champion business objectives
- Experience in creative product development, event planning or the travel industry is advantageous
- Ability to guide your team to work within a tight budget
- Task orientated with strong project management skills
- Technical skills that will enhance process and operations
- Ability to work collaboratively with and across teams, as well as the ability to work independently
- Good communication and influencing skills
- Self-management and initiative
- Experience