Capacity Coordinator

Make-A-Difference Everyday
- Join an amazing culture of passionate and driven people making an incredible impact on kids and families
- Flexible work arrangements available

**Make-A-Wish**

Make-A-Wish is one of Australia’s most trusted charities and part of the largest wish-granting organisation in the world. We partner with children with life threatening conditions, their families and medical teams to grant wishes as unique as the children who imagine them. At Make-A-Wish, our mission is to grant the wish of every eligible child as we believe these wishes complement treatment, build resilience and bring hope to these children and their families when they need it most.

**The Role**:
At Make-A-Wish, we have an exciting newly created opportunity for a **Volunteer Capacity Coordinator** to join the Volunteer Programs Team in Melbourne to look at the growth of our virtual teams and how we can strategically and creatively engage volunteers across the country.

**Responsibilities of this Role**
- Supporting and growing our virtual volunteer teams
- Creating networks of skilled volunteers to assist in enabling us to grant wishes to critically ill children
- Identifying opportunities for those on our volunteer waitlist and implementing strategies to reduce the overall wait time for prospective volunteers
- Working collaboratively with the Volunteer Experience Stream to identify development opportunities and to ensure capacity is built with a positive and impactful volunteer experience in mind
- Effectively communicating with a variety of stakeholders across the organisation
- Assisting the Recruitment and Onboarding team with general volunteer recruitment needs
- Reporting to track and identify recruitment targets, program health, capacity of volunteers, impact, and to inform future action plans
- Contributing to the continuous improvement of our volunteer programs
- Working collaboratively with the Volunteer Programs team to grow, support, develop and empower our growing volunteer group across Australia
- Providing general support to our volunteers and promoting a positive volunteering culture at Make-A-Wish

**About You**:

- Experience in the recruitment and attraction of volunteers
- Exceptional communication skills, both written and verbal
- Proven ability to build strong and effective relationships with a variety of stakeholders
- The ability to identify areas for improvement and to come up with creative and resourceful solutions
- Strong attention to detail
- A people-person who thrives in a collaborative working environment
- Someone excited to be part of growing our volunteer network to that we can grant more wishes
- A creative thinker

In return for your passion, positivity and enthusiasm, you will be part of a high performing team who are highly engaged and work tirelessly to help make a life changing difference to seriously ill children.

**What we can offer you**
- An awesome opportunity for someone wanting to utilise their recruitment skills, as well as wanting to follow their passion for working with volunteers
- Competitive salary and salary packaging on offer
- The opportunity to make a positive impact on the lives of critically ill children and see the difference you make everyday
- A flexible and supportive workplace with excellent work-life balance

Applications should include a cover letter and up-to-date CV.