Dispatch Manager

5 months ago

Joondalup, Australia Royal Automobile Club of WA Full time

Due to an internal move, we now have an opportunity for a motivated and dedicated individual to lead the Motoring Dispatch Team based in Joondalup as the Dispatch Manager on a 12-month fixed-term basis.

Reporting to the Senior Manager Roadside Delivery, this role is of vital importance to lead and direct the operations of the Roadside Assistance Dispatch function to deliver effective and efficient coordination of mobile services to Members across the State.

What will you be doing?

Leading the Dispatch team which comprises of Team Leaders and Dispatchers, you will be empowered to:

- Play a vital role in health and safety across Service Delivery
- Deliver strategic initiatives from the Service Delivery Business Plan
- Lead the achievement of optimal member experiences
- Empower and develop your team to improve performance and engagement
- Collaborate with key stakeholders to maximise the effectiveness and efficiency of Service Delivery
- Manage financial performance to ensure all budget targets are achieved

What are we looking for in you?
- Action orientated, with a focus on delivering results
- An effective communicator across diverse mediums
- Able to demonstrate leadership, problem solving and decision-making skills
- Have the proven ability to work effectively in fast pace, high pressure environment
- Adaptable and embrace change in the workplaceIf you would like further information about this vacancy, please contact Lorretta Jackson, Talent Acquisition Partner on 9436 4356.

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