Customer Service Manager

3 days ago


Silverwater, Australia ASIANA FOODS PTY LTD Full time

ASIANA FOODS is one of Australia’s most reputable wholesale distributors, specializing in the sourcing, importing and distribution of Korea’s best-selling products. We operate in both B2B and B2C sales sectors and have ongoing partnerships with Australia’s major supermarket chains.

We are seeking an experienced professional for our Customer Service Manager position. This role is essential in planning, administering, and reviewing customer services and after-sales services, ensuring that Asiana Foods maintains exemplary customer relations. The position requires an individual who can provide direction, ensure operational efficiency, and continuously adapt to meet customer expectations.

**Key Responsibilities**:
1. Policy & Procedure Development: Develop, check and update the company’s rules and guidelines related to how we treat our customers and the quality of what we sell.

2. Operational Efficiency: Ensure seamless operations within a customer contact centre environment, optimizing processes to guarantee stellar customer service.

3. Team Leadership: Provide consistent direction and feedback to team members, playing an active role in recruitment and fostering an environment of growth.

4. Staff Management: Motivate, manage, and ensure the professional development of staff tasked with delivering customer services.

5. After-Sales Service: Strategically implement after-sales services to gauge customer satisfaction, assess the performance of purchased goods, and adapt services to meet evolving needs.

6. Stakeholder Collaboration: Actively collaborate with the other parts of our company, our partners, service agents, and customers to discern and cater to customer expectations.

7. Continuous Improvement: Proactively seek feedback, analyze patterns, and adapt strategies to continually enhance the company’s customer relations.

**Key Qualifications and Skills**:

- Diploma in business management or minimum of three years of relevant experience.
- Strong interpersonal and communication skills.
- Adept at team leadership and motivation.
- Familiarity with CRM software and Microsoft Office suite.
- Insight into the Australian food industry, with an emphasis on Korean food, will bebeneficial.
- Resilient problem-solving skills and dedication to constant improvement.

Keen applicants are encouraged to forward their resume and a cover letter that highlights

Pay: $68,000.00 - $72,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

**Experience**:

- Team leader: 2 years (required)

**Language**:

- Korean (required)

Licence/Certification:

- Driver Licence (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 30/06/2024
Expected Start Date: 01/07/2024



  • Silverwater, Australia Rapid Screening Full time

    Developing and reviewing policies, programs, and procedures related to customer relations and the provision of goods and services. - Ensuring operational efficiency within the company. - Managing, motivating, and developing customer service staff. - Providing direction, feedback, and assistance for the company and client - Planning and implementing...

  • Customer Service

    2 weeks ago


    Silverwater, Australia AutoCraze Full time

    ABOUT THE ROLE:_ Are you driven by a deep desire to please customers, resolve issues and to help everyone around you? Are you driven, innovative, positive and a team player? Our aim at AutoCraze is to create the best automotive buying experience for all our customers and in order to achieve this, we need a someone with exceptional people skills to handle...

  • Customer Service

    4 weeks ago


    Silverwater, Australia Summit Global Logistics Full time

    Summit Global Logistics is a well-established and fast growing International Freight Forwarding, Customs Brokerage, Transport and Warehousing and Logistics company with offices in Sydney, Melbourne, Shanghai & Guangzhou. We pride ourselves in providing the best possible service to our clientele and do all in our power to meet their needs. **Duties...

  • Customer Service

    2 weeks ago


    Silverwater, New South Wales, Australia AutoCraze Full time

    ABOUT THE ROLE:_Are you driven by a deep desire to please customers, resolve issues and to help everyone around you? Are you driven, innovative, positive and a team player?Our aim at AutoCraze is to create the best automotive buying experience for all our customers and in order to achieve this, we need a someone with exceptional people skills to handle all...

  • Customer Service

    2 weeks ago


    Silverwater, New South Wales, Australia Norwest Recruitment Full time

    $75,000 + Superannuation:- Monthly bonuses up to 500$:Silverwater with onsite parkingCome be a part of a leading organisation, a tribe that feels like family and a business that will support you on your way to success. If you enjoy working within a team and thrive in a fast passed role, then we want you. The coordination and time management of the role is...

  • Customer Service

    4 weeks ago


    Silverwater, Australia Automotive Parts Wholesaler Full time

    **Automotive Parts Wholesaler requires a Customer Service employee for a Automotive Parts business in Silverwater. We are a young and enthusiastic team and look for some to be a part of a fun environment.** **Duties Include but not limited to**: - Taking orders over the phone - Receipting supplier invoices - Build great customer relations **Skills...


  • Silverwater, Australia Veritas Recruitment Pty Ltd Full time

    **Work Type**: - Permanent - Full Time**Work Mode**: - On-site**Industry**: - Call Centre & Customer Service**Location**: - Silverwater - New South Wales**Salary**: $65,000.00 - $75,000.00 Yearly **Reference**: - BH-26024- Salary: $65k to $75k + Super - Location: Silverwater - Perks: Onsite Parking Our client, a reputable company with a rich heritage...


  • Silverwater, New South Wales, Australia JDA PRINT RECRUITMENT Full time

    Customer Service Coordinator - Part time - Sydney West Part time role hours per week, 5 days per week Generous hourly rate $3032 per hour Solid administration and customer service requiredOur client is a leading manufacturer of premium product branding solutions in Australia across a range of sectors.Their sales office is growing and they are seeking a...


  • Silverwater, Australia Page Personnel Full time

    $70k + super - Silverwater Location - Parking Onsite **About Our Client**: This globally operating owned business has worked within the FMCG space for over 75 years. They can offer: - Competitive salary packaging - Onsite parking in Silverwater - Supportive, flat management structure - Stable business with long term growth plans - Strong focus on both...


  • Silverwater, New South Wales, Australia Cleanaway Full time

    Job no: 516433Work type: Permanent - Full TimeLocation:NSW Permananet Full Time position Silverwater Vore,NSW Career progression and excellent team environment A leader in sustainability and renewable resourcesYour new roleReporting to the Customer Service Supervisor you will be responsible for the day to day interaction with our valued customers...


  • Silverwater, Australia GFG-Alliance Full time

    Join our successful and tight-knit team in our Silverwater branch as a Customer Service Officer. You will be working closely with both our Sales and Operations teams, to ensure customers have a positive experience with Infrabuild Steel Centre.  This is a Monday to Friday role with some paid overtime as required. This is an exciting opportunity for...


  • Silverwater, Australia Light & Wonder Full time

    Gaming: Welcome to the world of land-based gaming. Light & Wonder’s gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary What you will be doing: - Providing tactful, diplomatic, and polite advanced customer service skills.- - Provide parts ordering support to...


  • Silverwater, Australia Page Personnel Full time

    Silverwater Location (Parking Available Onsite) - Temporary to Permanent Opportunity **About Our Client**: This globally operating FMCG business supplies to all the big supermarkets - you have undoubtedly consumed their products! They are currently in the market for an experienced customer service representative to join their small team. This is a hands...


  • Silverwater, New South Wales, Australia Healthcare Professionals Group Full time

    Benefits Training and development provided Great working environment and culture Silverwater location Permanent and secure role Parking onsite- $60-65,000+superAbout the companyYou will be joining a global optical lens manufacturing company, situated in Silverwater 2128. An innovative and forwarded thinking culture, the company provides solutions to...


  • Silverwater, New South Wales, Australia Adbri Masonry Full time

    The roleThe position is for a Customer Service Officer, which is an important role in helping to achieve the profitable sales of Adbri Masonry products by delivering superior customer service support.We are looking for a friendly, versatile, and reliable person to join our team at Silverwater in this full-time role.Reporting to the Customer Service Manager,...


  • Silverwater, New South Wales, Australia Page Personnel Full time

    Silverwater Location (Parking Available Onsite) Temporary to Permanent OpportunityAbout Our Client:This globally operating FMCG business supplies to all the big supermarkets - you have undoubtedly consumed their productsThey are currently in the market for an experienced customer service representative to join their small team.This is a hands on, fast paced...


  • Silverwater, New South Wales, Australia EssilorLuxottica Full time

    We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address...


  • Silverwater, Australia EssilorLuxottica Group Full time

    We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the...


  • Silverwater, New South Wales, Australia Hy-Tec Full time

    The roleAs our Customer Service Officer you will work in a friendly supportive team where your contribution is valued. We have recently refurbished our office with great state of the art facilitiesThis is a Full time, Permanent Opportunity, with opportunities of career progression in a large organisation nation wide.The role is located in Silverwater,...


  • Silverwater, Australia Essilor Full time

    Established in 2006, Prescription Safety Glasses is today the largest supplier in Australia and New Zealand of certified and compliant Prescription Safety Glasses, supporting a network of over 700 local Optical Retailers. Being a division of Essilor, PSG has access to a wide range of outstanding quality lens and coating technologies. We have a permanent...