Customer Service Manager
5 months ago
Developing and reviewing policies, programs, and procedures related to customer relations and the provision of goods and services.
- Ensuring operational efficiency within the company.
- Managing, motivating, and developing customer service staff.
- Providing direction, feedback, and assistance for the company and client
- Planning and implementing after-sales services to follow up on customer satisfaction, evaluate the performance of purchased goods, and make necessary improvements to the provided services.
- Collaborating with other organizational units, service agents, and customers to identify and promptly respond to customer expectations.
**Salary**: $60,000.00 - $90,000.00 per year
Work Location: In person
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