Customer Service

4 weeks ago


Silverwater, Australia Summit Global Logistics Full time

Summit Global Logistics is a well-established and fast growing International Freight Forwarding, Customs Brokerage, Transport and Warehousing and Logistics company with offices in Sydney, Melbourne, Shanghai & Guangzhou. We pride ourselves in providing the best possible service to our clientele and do all in our power to meet their needs.

**Duties include**:

- Order management - answering queries in relation to orders in progress;
- Sales support - providing freight & logístical rates and solutions to new customers;
- Client information update and relationship building;
- Internal liaison - working with other team members and colleagues in other departments of our company regarding shipment service of the assigned accounts.

**Skills required**:

- Excellent customer focus and ability to communicate effectively through oral and written methods with customers;
- Forwarding industry experience will be an advantage;
- Great efficiency and prioritising skills;
- Strong team spirit;
- Problem solving skills and "Can Do" attitude;
- Bilingual skills (English and Chinese) would be an advantage.

**Salary**: $50,000.00 - $78,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Silverwater, NSW 2128: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)
- international freight forwarding: 1 year (preferred)

**Language**:

- Chinese (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 18/08/2023


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