Customer Service
4 weeks ago
Summit Global Logistics is a well-established and fast growing International Freight Forwarding, Customs Brokerage, Transport and Warehousing and Logistics company with offices in Sydney, Melbourne, Shanghai & Guangzhou. We pride ourselves in providing the best possible service to our clientele and do all in our power to meet their needs.
**Duties include**:
- Order management - answering queries in relation to orders in progress;
- Sales support - providing freight & logístical rates and solutions to new customers;
- Client information update and relationship building;
- Internal liaison - working with other team members and colleagues in other departments of our company regarding shipment service of the assigned accounts.
**Skills required**:
- Excellent customer focus and ability to communicate effectively through oral and written methods with customers;
- Forwarding industry experience will be an advantage;
- Great efficiency and prioritising skills;
- Strong team spirit;
- Problem solving skills and "Can Do" attitude;
- Bilingual skills (English and Chinese) would be an advantage.
**Salary**: $50,000.00 - $78,000.00 per year
**Benefits**:
- Professional development assistance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Silverwater, NSW 2128: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
- international freight forwarding: 1 year (preferred)
**Language**:
- Chinese (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person
Application Deadline: 18/08/2023
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