Food & Beverage Services Manager
3 months ago
**Job Number** 24159801
**Job Category** Food and Beverage & Culinary
**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work..
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Day-to-Day Operations**
- Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
- Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.
- Supports and supervises an effective monthly self inspection program.
- Operates all department equipment as necessary and reports malfunction.
- Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Understands employee positions well enough to perform duties in employees' absence.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Monitors and maintains the productivity level of employees.
- Verifies that all team members/supervisors understand the brand specific philosophy.
- Maintains the operating budget, and verifies that standards and legal obligations are followed.
- Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
- Celebrates and fosters decisions that result in successes as well as failures.
- Communicates areas that need attention to staff and follows up to verify understanding.
- Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements.
- Establishes and maintains open, collaborative relationships with employees.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.
- Follows property specific second effort and recovery plan.
- Stays readily available/ approachable for all team members.
- Demonstrates knowledge of the brand specific service culture.
**Providing Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
- Takes proactive approaches when dealing with guest concerns.
- Sets a positive example for guest relations.
- Stays readily available/ approachable for all guests.
- Reviews comment cards and guest satisfaction result with employees.
- Responds in a timely manner to customer service department request.
**Additional Responsibilities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Performs hourly job function if necessary.
- Extends professionalism and courtesy to team members at all times.
- Comprehends budgets, operating statements and payroll progress report.
- Performs other duties, as assigned, to meet business needs.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and spe
-
Melbourne, Victoria, Australia Culture Amp Full timeAbout UsCulture Amp is the world's leading employee experience platform, empowering companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams.We're backed by leading venture capital funds and have offices in the US, UK, Germany, and Australia. Our innovative approach has earned us...
-
Food & Beverage Manager
6 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24026959 **Job Category** Food and Beverage & Culinary **Location** AC Hotel Melbourne Southbank, 201 Normanby Road, Southbank, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position responsible for all the food and beverage...
-
Food & Beverage Manager
6 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24027981 **Job Category** Food and Beverage & Culinary **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position responsible for all the food and beverage...
-
Food and Beverage Services Manager
2 weeks ago
Melbourne, Victoria, Australia Marriott Full timeAbout the Role:We are seeking an experienced Food and Beverage Supervisor to join our team at The Ritz-Carlton Hotel. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and has a keen eye for detail.Job Summary:Supervise the operational service period, ensuring that all guests receive a memorable...
-
Food & Beverage Manager
6 months ago
Melbourne, Australia Scape Full time**WHO WE ARE?** Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch!). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a...
-
Food & Beverage Manager
6 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24086874 **Job Category** Food and Beverage & Culinary **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important...
-
Food and Beverage Service Manager
1 month ago
Melbourne, Victoria, Australia Marriott International Full timeAt Marriott International, we're committed to delivering exceptional guest experiences. As a Food and Beverage Supervisor, you'll play a key role in ensuring our restaurants exceed our guests' expectations.Key Responsibilities:Supervise restaurant service periods, focusing on guest satisfaction and quality service.Engage with guests throughout the dining...
-
Food and Beverage Service Professional
4 weeks ago
Melbourne, Victoria, Australia Hyatt Full timeAbout the Role:The Hyatt Centric Melbourne is looking for a talented Food & Beverage Attendant to join our team! As a key member of our Food and Beverage Team, you will be responsible for providing exceptional customer service to our guests.Responsibilities:Greet guests, present menus, take orders, and serve food and beverage items in a friendly and...
-
Food and Beverage Service Associate
1 month ago
Melbourne, Victoria, Australia Hyatt Corporation Full timeFood and Beverage AttendantHyatt Centric Melbourne is seeking a skilled Food and Beverage Attendant to join our team. As a key member of our Food and Beverage team, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.Responsibilities:Provide personalized service to guests, taking orders...
-
Senior Food and Beverage Service Manager
1 week ago
Melbourne, Victoria, Australia Marriott International Full timeWe are seeking a highly skilled Senior Food and Beverage Service Manager to join our team at Marriott International. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and leading high-performing teams.About the RoleThe Senior Food and Beverage Service Manager will be responsible for supervising the...
-
Food and Beverage Service Associate
3 weeks ago
Melbourne, Victoria, Australia Hyatt Full timeHyatt Centric Melbourne is an exciting destination for food and beverage professionals.About UsThe Hyatt Centric Melbourne combines stunning 180-degree city views with exceptional service, making it the perfect location for your next culinary adventure.As a Food and Beverage Attendant, you will support the Venue Manager in running the day-to-day operations...
-
Food and Beverage Manager
1 week ago
West Melbourne, Victoria, Australia Marriott Full timeAbout the RoleWe are seeking an exceptional Food and Beverage Manager to join our team at Courtyard by Marriott. As a key member of our operations team, you will play a vital role in delivering an exceptional guest experience.Job SummaryThe successful candidate will be responsible for managing all aspects of the food and beverage department, including...
-
Food and Beverage Operations Manager
1 month ago
Melbourne, Victoria, Australia Hotel Indigo Full timeFood and Beverage Operations ManagerAt Hotel Indigo, we are seeking a highly skilled Food and Beverage Operations Manager to join our pre-opening team. As a key member of our team, you will be responsible for creating and implementing standard operating procedures for the food and beverage department, including service standards, food handling protocols,...
-
Food and Beverage Service Associate
2 weeks ago
Melbourne, Victoria, Australia Hyatt Corporation Full timeJob SummaryHyatt Centric Melbourne is seeking a skilled Food and Beverage Attendant to join our team. As a key member of our Food and Beverage Team, you will be responsible for providing exceptional customer service and supporting the smooth operation of our restaurant, Langlands Restaurant & Bar, and event space 'Bellarine'.Key Responsibilities:Greet and...
-
Food and Beverage Manager
6 months ago
Melbourne, Australia Woods & Co Recruitment Full time$100,000 + Super - Interstate travel opportunities - Established Arts + Events Company **Woods & Co Recruitment** have partnered with this is an internationally recognised Arts and Events Company, with over 20 years’ experience. They produce and manage events, theatrical productions, performers, and venues throughout Australia and internationally and are...
-
Food and Beverage Operations Manager
3 weeks ago
Melbourne, Victoria, Australia Hotel Indigo Full timeKey ResponsibilitiesDevelop and implement operational procedures for the food and beverage departmentOversee hiring, training, and management of food and beverage staffCollaborate with suppliers to ensure quality and budget complianceWork with the Executive Chef to create menus aligned with the hotel's concept and target marketEstablish pricing strategies...
-
Pricing Manager
5 months ago
Melbourne, Australia AMP Full timePricing Manager If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...
-
Food & Beverage Services Manager
3 months ago
East Melbourne, Australia AccorHotel Full time**Company Description** Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travelers, excited tourists and energetic sports fans. Our renovated stylish 419 rooms provide our guests...
-
Assistant Food and Beverage Manager
6 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24082460 **Job Category** Food and Beverage & Culinary **Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position responsible for all the food and beverage operations,...
-
Food and Beverage Service Professional
18 hours ago
Melbourne, Victoria, Australia Hyatt Corporation Full timeAbout the RoleAs a Food and Beverage Attendant at Hyatt Centric Melbourne, you will be part of our dynamic Food and Beverage Team. This is an exciting opportunity to work in a fast-paced environment where you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our restaurant, Langlands Restaurant & Bar.Your...
