Food & Beverage Services Manager

3 months ago

East Melbourne, Australia AccorHotel Full time

**Company Description**
Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travelers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heartwarming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.

**Hospitality** **is** a **work** of **heart**,**
**Join** us and **become** a **Heartist**®.**

We are seeking a creative, solution-driven, and motivational Food & Beverage Services Manager to lead our team across our restaurant, bar, in-room dining, executive lounge, and minibar services. Reporting directly to the Director of Operations, you will play a key role in developing your team and delivering exceptional guest experiences. Your passion for exceeding goals, project planning, and staying ahead of industry trends will be essential in this dynamic role.

**What You Will Be Doing**:

- ** Senior Leadership**: Serve as the senior leader of the Food & Beverage Outlet Operations team, ensuring smooth and efficient operations across all outlets.
- ** Inventory Management**: Take charge of monthly inventory, ensuring accuracy, compliance, and cost-effectiveness.
- ** Guest Service Excellence**: Commit to delivering exceptional guest service, addressing and resolving any guest or colleague concerns promptly and professionally.
- ** Innovation & Trends**: Continuously review industry trends and competitor offerings to introduce new and innovative products and services.
- ** Team Development**: Lead the recruitment, selection, training, and performance management of all department positions, fostering a positive and productive work environment.
- ** Documentation & Procedures**: Develop and update task checklists, training manuals, and standard operating procedures, ensuring they are well-documented and accessible.
- ** Coaching & Mentoring**: Coach and mentor team leaders and colleagues to exceed guest expectations and provide pathways for career development.
- ** Goal Setting**: Establish effective goals, measurements, and action plans across key areas: Colleague Engagement, Guest Satisfaction, and Financial Results.
- ** Health & Safety**: Execute departmental Health & Safety trainings and ensure adherence to crisis management and business continuity plans.
- ** Budget Development**: Assist in the development of the annual operations budget, focusing on expenses, staffing levels, and productivity.
- ** Interdepartmental Collaboration**: Interact effectively with all hotel departments, representing F&B in hotel-wide meetings and committees.

**Operational Duties**:

- Ensure the proper opening and closing of all service areas, maintaining high standards.
- Oversee the execution of VIP activities and reservations within the division.
- Ensure all F&B colleagues complete necessary Food Handlers Training.
- Maintain bar and outlet brand standards, as well as health and liquor department standards.
- Address any alleged foodborne illness issues and follow up on guest review comments as required.

**Marketing/Administrative Duties**:

- Create and implement programs to drive revenue in F&B outlets, including unique events, seasonal programming, and holiday specials.
- Coordinate social media content for outlets, enhancing revenue, awareness, and reputation.
- Ensure outlets review upcoming business volumes and adjust staffing accordingly.
- Participate in the budget process for F&B outlets, reviewing and revising menus as needed.
- Ensure compliance with corporate programming and complete month-end reviews for relevant outlets.
- Participate in REVMAX weekly meetings as needed, presenting revenue-driven promotions and ideas.
- Perform any other tasks as assigned.

**Qualifications**
- Proven experience in food and beverage management roles within a similar environment.
- Proven ability to effectively lead, motivate and develop a team
- Excellent communication and organizational skills
- Strong leadership and team development skills.
- In-depth knowledge of food and beverage trends and industry standards.
- Excellent communication, organizational, and problem-solving abilities.
- Bachelor’s degree in Hospitality Management would be an advantage but not necessary.
- Relevant certifications or training in food safety and hygiene are an asset.

**Additional Information**
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement.
- A supportive and dynamic work environment.

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