Customer Service Specialist
7 months ago
Requisition ID: 35320- Job Location(s): Dandenong South, AUDanfoss is seeking an enthusiastic Customer Service Specialist to be responsible for the management of customer accounts from the initial sales enquiries, providing quotations through to ensuring the customer receives their delivery on-time.
**Responsibilities**:
Responsibilities for this position include but are not limited to the following.
- Answering customer questions and queries and follow through on customer request in a timely manner
- Ensure all orders received are processed accurately and by the cut off time.
- Ensure all credits are investigated as per company procedure and any issues escalated for prompt resolution.
- Liaise with Logistics team members in relation to shipments or stock enquiry issues.
- Liaise with the finance team in relation to customer account issues.
- Prepare customer sales quotations on behalf of the sales team.
- Comply with company processes and procedures and be open to new ways of working yet remain flexible to ensure customer remains as the focus.
- Establish and maintain effective communication with Sales Managers, Sales Engineers, 3PL and logistics and other team members as needed, to deliver the required services to customers.
**Background & Skills**:
- Minimum 5 years of Customer Service or Internal Sales Coordinator experience within an engineering organisation
- Ability to build a strong rapport with customers
- Experience using SAP and Salesforce
- Basic understanding of the supply chain process
- Strong problem-solving skills
- Flexible and can deal with change
**Employee Benefits**:
We are excited to offer you the following benefits with your employment:
- Flexible working arrangements
- Competitive salary plus performance bonus.
- Access to well-being programs
- Paid Parental Leave
- Recognition Program
**Danfoss - Engineering Tomorrow**:
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off
- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off
- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
-
Customer Service Specialist
3 months ago
Dandenong, Australia KOR Equipment Solutions Full time**About KOR** KOR Equipment Solutions (KOR) is an importer of world class large industrial** **vacuum, hydro excavation, combination sewer and drain cleaning, recycling, dangerous goods, and sweeper equipment. KOR is a leader in providing solutions to contractors and municipalities who service waste, environmental, mining, civil and industrial...
-
Customer Service Intern
6 days ago
Dandenong, Australia Johnson Health Tech Australia Pty Ltd Full time**Urgently hiring** Are you a data entry specialist with Customer Service experience? How would you like to join one of the leaders in the fitness equipment industry in Australia & New Zealand, as a Data Entry Intern working within the Customer Service team? Johnson Health Tech Australia, a dynamic, rapidly growing organisation with cutting edge and...
-
Customer Service Specialist
2 days ago
Dandenong, Australia H.B. Fuller Full timeH.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest...
-
Customer Service Specialist
3 days ago
Dandenong, Australia H.B. Fuller Full timeH.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest...
-
Customer Service
7 months ago
Dandenong, Australia Hume Doors & Timber (VIC) Full timeJoin an Australian owned company with over 60 years history! - Full Time opportunity with immediate start - Access to staff discounts and referral bonus - Remained open throughout Covid period **We are seeking an Internal Customer Service professional to service our current accounts and provide outstanding customer service.** **About Us...** Doors and...
-
Customer Service
3 days ago
Dandenong, Australia Hume Doors & Timber (VIC) Full timeJoin an Australian owned company with over 60 years history! - Full Time opportunity with immediate start - Access to staff discounts and referral bonus - Remained open throughout Covid period * We are seeking an Internal Customer Service professional to service our current accounts and provide outstanding customer service.* * About Us...* Doors and...
-
Customer Service
2 days ago
Dandenong, Australia PAC Trading Full time**POSITION** **CUSTOMER SERVICE** **PAC Trading** **A Fantastic Career on offer within a Progressive & Secure Industry** - Don't hesitate and lose this opportunity, available for an immediate start **WORKING OUT OF MELBOURNE OFFICE: DANDENONG SOUTH VIC** **JOB TYPE; **FULL TIME If you would like to join a Progressive well-established Company within an...
-
Customer Service
7 months ago
Dandenong, Australia Motion Asia Pacific Full timeDandenong VIC location - Parking onsite and easy street parking - Hours: 8AM - 4PM or 9AM - 5PM - Rewarded for your efforts **What we can offer you?** - **Full day induction **to help you settle into the business and position. - **Enroll** to webinars, training events and courses; we promote a culture of continuous learning and assisting you to reach your...
-
Customer Service
7 months ago
Dandenong, Australia Auslift Equipment Full timeAuslift is an established, family owned market supplier of heavy machinery. We have been experiencing massive growth including an expansion into a new facility, meaning we need new team members to join our elite business. We are leaders in our field and working across multiple sectors including residential, commercial and industrial. Our network is...
-
Customer Service
8 months ago
Dandenong, Australia Fleetwood Australia Full timeMarket leader in both modular construction and RV sectors - ASX listed company - Amazing career opportunities - Work with a collaborative team **About Us**: Fleetwood Australia exists to create innovative spaces for people to thrive. We aim to be the leader in reimagining sustainable spaces and have a clear strategy to Build, Transform and Grow our...
-
Customer Service Specialist Iii R4
1 month ago
Dandenong, Australia H.B. Fuller Full timeAs the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team...
-
Customer Service Manager
7 months ago
Dandenong, Australia Blue Lion Moving Services Full time**Responsibilities**: - Manage and oversee a team of customer service representatives - Develop and implement customer service policies and procedures - Monitor and analyse customer service metrics to identify areas for improvement - Train and coach customer service representatives on best practices and company policies - Resolve escalated customer...
-
Customer Service Representative
7 months ago
Dandenong, Australia Vic Recyclers Full timeLocation: Dandenong South Position: Customer Service Representative Industry: Automotive Are you passionate about cars and providing exceptional customer service? We're a leading car buying company based in Dandenong South, and we're looking for a Customer Service Representative to join our team. If you have previous experience in the car industry and are...
-
Customer Service Officer
6 months ago
Dandenong, Australia Cleanaway Full timeVacancy no: - 518871 Work type: - Casual **Location**: - Dandenong South VIC Australia Categories: - Customer Service **Join Our Vibrant Customer Service Team at Cleanaway!** Are you ready to embark on a rewarding career where you can make a real difference? Cleanaway, Australia's leading waste management company, is seeking enthusiastic individuals...
-
Customer Service Manager
7 months ago
Dandenong, Australia Danfoss Full timeRequisition ID: 37451- Job Location(s): Dandenong South, AUDanfoss is looking for an experienced Customer Service Manager, with strong support from the senior management team, will lead and coordinate the daily activities of the Danfoss Customer Service Centre for the Pacific region. These include customer enquiry handling, order processing, order expediting...
-
Dandenong, Australia Veolia Environmental Services Full time**The Opportunity** **What’s on offer** - On the job training provided and opportunities for career progression available across various departments within the business - A supportive and close knit team environment that prioritises inclusion and collaboration - Opportunity for growth and development and collaboration with various departments across the...
-
Customer Service Administrator
7 months ago
Dandenong, Australia Lotus People Full timeCustomer Service Administrator - Temporary to Permanent - Dandenong - Circa $33 p/h + Super - Immediate Start - 8:30am-5pm Are you a customer service superstar looking for an exciting role with an industry-leading company? Lotus People are looking for a passionate and dynamic individual to join our client's customer service department (not a call centre!)...
-
Customer Service Officer
7 months ago
Dandenong, Australia Page Personnel Full timeFull time Permanent Role - $65,000 + super **About Our Client**: Our client is a key leader in Australia's environmental sector, specialising in recyclable services. Providing services both locally and overseas, a customer service administrative position has opened in their exporting/transport field. With supportive training and an encouraging team, this is...
-
Customer Service Administrator
7 months ago
Dandenong, Australia Page Personnel Full time$60,000 -$70,000 + super (pending experience) - Dandenong South Location **About Our Client**: Our client is a key leader in Australia's environmental sector, specialising in recyclable services. Providing services both locally and overseas, a customer service administrative position has opened in their exporting/transport field. With supportive training...
-
Customer Service Manager
7 months ago
Dandenong, Australia JELD-WEN Full timeAustralia's largest timber door manufacturer, **Corinthian Doors** has taken its famous brand worldwide, securing an international reputation for quality, innovation and design. Corinthian is part of the JELD-WEN family, the world's largest supplier of timber doors and windows. **About our Opportunity** As the Customer Service Manager of our Corinthian...