Customer Service Specialist

6 months ago

Dandenong, Australia Danfoss Full time

Requisition ID: 35320- Job Location(s): Dandenong South, AUDanfoss is seeking an enthusiastic Customer Service Specialist to be responsible for the management of customer accounts from the initial sales enquiries, providing quotations through to ensuring the customer receives their delivery on-time.

**Responsibilities**:
Responsibilities for this position include but are not limited to the following.
- Answering customer questions and queries and follow through on customer request in a timely manner
- Ensure all orders received are processed accurately and by the cut off time.
- Ensure all credits are investigated as per company procedure and any issues escalated for prompt resolution.
- Liaise with Logistics team members in relation to shipments or stock enquiry issues.
- Liaise with the finance team in relation to customer account issues.
- Prepare customer sales quotations on behalf of the sales team.
- Comply with company processes and procedures and be open to new ways of working yet remain flexible to ensure customer remains as the focus.
- Establish and maintain effective communication with Sales Managers, Sales Engineers, 3PL and logistics and other team members as needed, to deliver the required services to customers.

**Background & Skills**:

- Minimum 5 years of Customer Service or Internal Sales Coordinator experience within an engineering organisation
- Ability to build a strong rapport with customers
- Experience using SAP and Salesforce
- Basic understanding of the supply chain process
- Strong problem-solving skills
- Flexible and can deal with change

**Employee Benefits**:
We are excited to offer you the following benefits with your employment:

- Flexible working arrangements
- Competitive salary plus performance bonus.
- Access to well-being programs
- Paid Parental Leave
- Recognition Program

**Danfoss - Engineering Tomorrow**:
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off
- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off
- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

  • Customer Service Specialist

    2 months ago

    Dandenong, Australia KOR Equipment Solutions Full time

    **About KOR** KOR Equipment Solutions (KOR) is an importer of world class large industrial** **vacuum, hydro excavation, combination sewer and drain cleaning, recycling, dangerous goods, and sweeper equipment. KOR is a leader in providing solutions to contractors and municipalities who service waste, environmental, mining, civil and industrial...

  • Customer Service Specialist

    2 hours ago

    Dandenong, Victoria, Australia Dulux Group Full time

    We are seeking a Customer Service Specialist to join our team in Dandenong.About the RoleAs a key member of our sales team, you will be responsible for providing exceptional customer service and support to our trade and DIY customers across our range of leading paints and coatings products.You will work closely with our product specialists to provide expert...

  • Customer Service Representative

    4 weeks ago

    Dandenong, Victoria, Australia Fetch Full time

    As a Customer Service Representative, you will be responsible for addressing customer inquiries and resolving issues via phone, email, or chat. Your primary goal is to provide top-notch customer service, ensuring a positive experience for our clients.We are seeking a skilled Account Support Specialist to join our team. In this role, you will work closely...

  • Customer Service Associate

    3 weeks ago

    Dandenong, Victoria, Australia Dulux Group Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate - Paint Specialist. This role will provide excellent service to our customers, ensuring they have an exceptional experience when interacting with our store.**Key Responsibilities:**Provide high levels of customer service, ensuring customer needs...

  • Customer Service Specialist

    2 hours ago

    Dandenong, Victoria, Australia Credit Union Australia Full time

    About Great Southern BankWe're a customer-obsessed bunch at Great Southern Bank, dedicated to helping all Australians own their own home. Our strong brand, clever propositions, and award-winning service and support set us apart in the industry.Job DescriptionOur Customer Service Specialist - Home Lending role is pivotal to supporting our purpose. As a key...

  • Customer Retention Specialist

    3 weeks ago

    Dandenong, Victoria, Australia Aussie Broadband Full time

    About the RoleWe are seeking a highly skilled Customer Retention Specialist to join our team at Aussie Broadband. This is an exciting opportunity to develop and implement strategies that drive customer satisfaction and retention.The ideal candidate will have experience in a similar role, with a strong understanding of the telco industry. They will be...

  • Customer Experience Specialist

    7 days ago

    Dandenong, Victoria, Australia Dulux Full time

    At Dulux, we are seeking a skilled Customer Experience Specialist to join our Paint Spot store in Dandenong. This is a 38-hour full-time opportunity where you will play a key role in delivering exceptional customer service and providing advice on our range of leading paints and coatings products.About the RoleIn this position, you will be responsible for...

  • Customer Retention Specialist

    1 month ago

    Dandenong, Victoria, Australia Aussie Broadband Full time

    About the RoleWe're seeking a talented Customer Retention Specialist to join our team at Aussie Broadband. As a key member of our customer experience team, you'll play a critical role in delivering exceptional customer service and driving business growth.Key Responsibilities:Develop and implement retention strategies to increase customer lifetime...

  • Customer Service

    6 months ago

    Dandenong, Australia Hume Doors & Timber (VIC) Full time

    Join an Australian owned company with over 60 years history! - Full Time opportunity with immediate start - Access to staff discounts and referral bonus - Remained open throughout Covid period **We are seeking an Internal Customer Service professional to service our current accounts and provide outstanding customer service.** **About Us...** Doors and...

  • Customer Retention Specialist

    2 weeks ago

    Dandenong, Victoria, Australia Aussie Broadband Full time

    About Aussie BroadbandAussie Broadband is an Australian operated telco, ranking 5th largest in the country. We're fast-growing and dedicated to our values: Don't be ordinary, be awesome, Think BIG, No bullsh*t, Be good to people, Have fun. We've been named one of the top employers in Australia by HRD magazine.Job Title: Customer Retention SpecialistAbout the...

  • Customer Service

    5 months ago

    Dandenong, Australia Middy's Full time

    Location: - Dandenong South - Employment Type: - FP - Full-Time Permanent - Department: - TechnologiesSM **About us** With a National network of over 100 branches, Middy’s is the largest independent electrical wholesaler in Australia and have been in business for over 90 years. Our size and geographic diversity provides career options in broad and...

  • Customer Relationship Specialist

    2 days ago

    Dandenong, Victoria, Australia Credit Union Australia Full time

    About UsAt Great Southern Bank, we're a customer-obsessed group. We go above and beyond to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support.Credit Union AustraliaJob Overview:We're seeking a highly skilled Customer Relationship...

  • Customer Service

    6 months ago

    Dandenong, Australia Motion Asia Pacific Full time

    Dandenong VIC location - Parking onsite and easy street parking - Hours: 8AM - 4PM or 9AM - 5PM - Rewarded for your efforts **What we can offer you?** - **Full day induction **to help you settle into the business and position. - **Enroll** to webinars, training events and courses; we promote a culture of continuous learning and assisting you to reach your...

  • Customer Service

    6 months ago

    Dandenong, Australia Auslift Equipment Full time

    Auslift is an established, family owned market supplier of heavy machinery. We have been experiencing massive growth including an expansion into a new facility, meaning we need new team members to join our elite business. We are leaders in our field and working across multiple sectors including residential, commercial and industrial. Our network is...

  • Customer Service

    7 months ago

    Dandenong, Australia Fleetwood Australia Full time

    Market leader in both modular construction and RV sectors - ASX listed company - Amazing career opportunities - Work with a collaborative team **About Us**: Fleetwood Australia exists to create innovative spaces for people to thrive. We aim to be the leader in reimagining sustainable spaces and have a clear strategy to Build, Transform and Grow our...

  • Logistics Services Specialist

    2 weeks ago

    Dandenong, Victoria, Australia Lineage Logistics Full time

    We are seeking an experienced Logistics Services Specialist to join our team at our Lyndhurst facility in Dandenong South, Melbourne.As a key member of the Lineage team, you will play a critical role in managing and resolving customer queries, ensuring seamless logistics operations across Victoria, New South Wales, and Queensland.The ideal candidate will...

  • Customer Service Specialist Iii R4

    1 day ago

    Dandenong, Australia H.B. Fuller Full time

    As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team...

  • Traffic Management Specialist

    3 weeks ago

    Dandenong, Victoria, Australia Service Stream Full time

    Description Summary We are seeking an experienced Traffic Management Specialist to join our Transport division in Melbourne. As a key member of our team, you will be responsible for coordinating traffic management duties across Melbourne for internal work crews on various client contracts. About the Role This is an exciting opportunity to work with a...

  • Customer Service Manager

    6 months ago

    Dandenong, Australia Blue Lion Moving Services Full time

    **Responsibilities**: - Manage and oversee a team of customer service representatives - Develop and implement customer service policies and procedures - Monitor and analyse customer service metrics to identify areas for improvement - Train and coach customer service representatives on best practices and company policies - Resolve escalated customer...

  • Customer Service

    5 months ago

    Dandenong, Australia Otter Fencing Full time

    _**Belong to an Australian owned & operated business with a longstanding 65-year track record.**_ - Otter Fencing = a great business culture and a team that support and care for each other. - Permanent Full-time position, Mon - Fri 8.30am - 4.30pm | Training provided. - Put in, show initiative, be supported & build a great long-term future for yourself...