Sales Superhero’s Inbound

6 months ago

North Sydney, Australia PassportCard Full time

**Sales Superhero’s - Inbound - Travel Insurance**

Sales Representative - Contact Centre
- Annual salary + Up to 10% of base salary in short term incentives + Super
- Amazing company culture and the best team to work with
- Career progression in fast growing company
- Full paid training to set you up for success
- Revolutionary product never seen before

More and more Australians are travelling, and seeking the best in travel insurance. Come join our wonderful and fast growing team and be part of the award-winning Travel Insurance provider offering a unique value proposition unseen in the Australian market
- Paid day off on your birthday
- New North Sydney office with amazing views
- Friday socials
- Office Pantry with breakfast / lunch options / snacks / fruit
- Monthly company paid lunches and more

**PassportCard’s story**

PassportCard is an award-winning product that has revolutionised the Australian Travel Insurance market as it has done in other countries. PassportCard implements the world’s first travel insurance solution with real-time payments - instantly, globally, on the spot, when our customers really need it. We handle insurance claims right there, upfront, with no out-of-pocket expenses.

Our mission is simple; to simplify our customers’ travel insurance experience**.**

We trust our customers. We pay claims upfront. We are in their pocket. We go above and beyond for our clients. We provide constant reliable communications and updates reducing our customers’ levels of stress when things go wrong. We serve our customers with genuine compassion and care at the exact time they need it, which makes a big difference.

**That’s what makes PassportCard different.**

**About the Sales Rep Superhero role**
- Be the smiling voice as a first point of contact for all sales enquiries from potential and/or existing customers
- Providing PassportCard’s insurance products to travellers, binding policies and growing our customer database - with the best product on the market - we pay out claims in real-time, so we are there when they need it the most
- Promoting the company ethos by providing an outstanding customer experience
- Become a product expert and help people feel safe when traveling
- Work as part of a high functioning and multi-skilled team and celebrating each other's successes
- Meet KPI's and adhere to PassportCard’s guidelines, procedures and quality standards
- Upsell & cross-sell optional covers to facilitate customer’s needs & generate higher revenue
- Liaise with the Medical Assessors team regarding pre-existing conditions

**About you**

**What we are looking for**:

- Previous sales experience as a contact centre agent or transferable skills
- Target-oriented and a proven examples and track record of meeting and/or exceeding KPIs in sales and maintaining a positive experience for the customer
- Taking inbound calls and leads and confidently communicate with a diverse groups of people
- A good knowledge and understanding of insurance products and of the Australian travel insurance market is a plus
- A real team player who is serious about their career growth
- Highly motivated, positive and driven attitude to exceed targets and KPIs
- An outstanding customer-centric approach
- Excellent verbal communication skills; able to demonstrate patience and enthusiasm
- A mindset which is supportive and allows you to ‘walk in our customer's shoes'
- A reliable and punctual
- Computer savvy and willingness to train and become a product expert

**Benefits**:

- Free drinks
- Free food

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Please tell us a little about why you feel this is the role for you?

**Experience**:

- Call centre: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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