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Guest Relations Officer

4 months ago

Brisbane, Australia Canon Full time

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.
- This role is based at our client site in Brisbane
- The role is a Fixed Term Full Time position (3 months)
- Great Working and Team Environment

**About the Role**

To be successful in this role, you will display a positive "can-do" attitude and will be a highly reliable individual, representing the customer brand at the reception desk by providing a memorable customer experience. Leading by example in influencing strong ethos of customer service. Servicing as the primary site contact including backup for support staff as needed. Ensuring that the site is always ‘show ready’ by planning, organising and holding regular community style events as directed by the customer.

**Daily Duties**
- Guest Relations Officer
- Dealing with both internal and external stakeholders enquiries
- Maintain office equipment, office supplies and stationary
- Assist in organising meetings and conferences
- Set up and assisting of office furniture
- Maintain databases and update presentations
- Light cleaning duties of meeting and conference rooms
- Assist with any filing and maintenance document files
- General administrative duties
- Some lifting may be involved
- Some Reception duties

**Key Requirements**
- Good knowledge of MS Office and an ability to quickly learn new technology
- Strong communication and a focus on delivering exceptional customer service
- The ability to work under pressure to achieve stringent service standards
- Previous customer service experienced highly regarded
LI-MM1
- We believe in the power of an inclusive & diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance and productivity._
- As an equal opportunity employer, all applicants will be considered. _
- Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work._