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Guest Relations Ambassador

2 months ago

Brisbane, Queensland, Australia Accor Hotels Full time
{"title": "Guest Relations Coordinator", "description": "Deliver Exceptional Guest Experiences

At Accor Hotels, we're committed to providing our guests with unforgettable stays. As a Guest Relations Coordinator, you'll play a vital role in ensuring our guests receive the highest level of service and satisfaction.

Key Responsibilities:

  • Collaborate with the Guest Relations Team to develop and implement strategies that exceed guest expectations
  • Establish and maintain personal relationships with guests to ensure their needs are met and exceeded
  • Respond promptly to guest feedback and complaints, working closely with relevant departments to resolve issues
  • Assist in organizing informal meetings with long-stay guests to build rapport and encourage feedback
  • Support the Guest Relations Manager in developing and implementing VIP guest procedures
  • Be visible and available around the lobby area during busy times to provide exceptional service
  • Assist the Front Office team when needed to ensure seamless guest experiences

Requirements:

  • Previous experience in Guest Relations in a 4*-5* hotel
  • Fluent written and spoken English
  • Excellent communication and interpersonal skills
  • Ability to multitask and work under pressure
  • Flexibility in working hours, including evenings, weekends, and bank holidays

Benefits:

  • Free night stays in UK hotels and 50% discount in Accor Restaurants (T&Cs apply)
  • Discounted hotel rates worldwide in Accor Hotels
  • Continuous learning and development opportunities through Accor Academy
  • Support for your wellbeing and professional growth
  • Opportunities to explore and grow across 5000 hotels in over 100 countries
", "lang_code": "en-US"}