Guest Experience Officer

7 months ago

Brisbane, Australia Ingenia Communities Full time

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.**About the Community**
- The best place in Brisbane to rent a cabin or caravan on a budget.
- Welcome to Brisbane North Rental Village, our clean and tidy park is ideal for you to rent an affordable cabin or caravan in Brisbane.
- Our great value range of accommodation choices and our location in Aspley has everything nearby. That’s why singles and couples on a budget choose us for short term stays or long-term accommodation.

**About the Role**

Provide an exceptional Resident experience by delivering genuine customer service to our residents. You will also be responsible for being the first point of contact for our residents and ensuring the efficient operation of reception. This is a Full-Time position with essential weekend availability.

**Key Accountabilities**
- Welcome every Resident to Ingenia Rentals, explaining the community, surrounding area, amenities and activities.
- Conducting showings for vacant homes.
- Liaising with prospective tenants and advising of availability.
- Organising exit cleans and other repairs as needed.
- Ensure seamless and efficient move ins and move outs, following correct procedures.
- Lock up facilities including but not limited to office, vacated rooms, common areas and gates.
- Attend to matters including but not limited to noise complaints, community disturbance, washing tokens etc.
- Carry out routine walk around, and perimeter checks to ensure all residents and guests are abiding by site rules.
- Register any issues in terms of housekeeping, maintenance, office, common areas etc.
- Use of computer programmes (Newbook, MS Office) to maintain databases in relation to guests and residents.

**About You**
- Strong computer literacy skills
- Excellent customer service and sales skills
- Confident in decision making and able to work with mínimal supervision.
- Excellent interpersonal and communication skills
- Proactive team player
- Well organised and time conscious
- Confident and proficient at dealing with people.
- Keen eye for detail

**Benefits**
- Security of working for an ASX listed organisation
- Discounted holiday rates at Ingenia Holiday parks
- Employee rewards and recognition program

**Culture and Benefits

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