Guest Relations Senior Associate- Financial Institution

2 months ago


Brisbane, Australia CBRE Full time

Excellent opportunity working with renowned, prestigious financial institution.

Fast paced corporate guest services environment

Based in Brisbane CBD - Land of the Turrbal people

About CBRE 

CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

The Role

Working in a high-performance team within one of our flagship Global Finance clients.  Reporting directly to the Guest Relations Manager and working within a collaborative and supportive team.

A snapshot of a typical day:

  • Manage all guest arrivals and lobby hosting for a seamless arrival experience
  • Meet and greet clients and visitors and provide assistance based on their needs.  Announce the arrival of guests to internal staff and escort to client meeting rooms as required.Co-ordinate same day catering, audio visual and equipment requirements requested by the client.
  • Manage MRBS – this includes assisting with booking same day reservations, cancellations and/or amendments to bookings as per the client’s requests
  • Ensure incoming switchboard calls are answered promptly and dealt with efficiently as to operational standards
  • Managing Functions/ Events including catering, audio visual equipment, compiling function sheets, etc

Requirements

  • Charismatic and empathetic individual who embodies the values of the company.
  • Approachable, genuine and skilled in fostering positive relationships with stakeholders at all levels.
  • Intermediate to Advanced Microsoft Excel, Word, using SharePoint and Microsoft Office Outlook skills
  • Dedicated to exceptional customer service and has a customer centric approach to all tasks
  • Previous room booking, concierge, reception and/or coordination experience in a corporate reception, five star hotel or premium services environment is highly regarded

What's in it for you? 

  • Working alongside an experienced and established team/leader.
  • Our people are free to expand their skills and knowledge to drive their careers and reach their full potential.
  • Our mission is to realise the potential in all the businesses & people we work with, so that together we can create the real estate solutions of the future.
  • We are driven by the entrepreneurial spirit of our people & the diverse needs of our clients.

If this sounds like a good fit, we’d love to hear from you

Please submit your up to date resume for consideration, and note that in the event of high volumes of applications only suitable candidates will be contacted directly.

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed. 

We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. 



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