Ecommerce Product Support Specialist
1 month ago
**We are a team of innovative thinkers, solving complex problems with simple solutions**:
- **Together we can find the best outcomes for our teams and customers**:
- **Rotating roster offered 7am to 7pm**
**Do work that matters**
Work within our eCommerce team to be the friendly voice our business customers hear when they contact us. If you’re not already, you’ll become an eCommerce specialist who understands the unique needs of our customers and work to your best ability to find them a solution. We’re looking for someone with flexibility to work evenings, holidays, and occasional overtime when needed. We offer a rotating roster between 7am to 7pm, a supportive training program, and the flexibility to work from home, or from any of our offices around Australia. Our eCommerce Product Team is continually growing and we’re going through a massive digital transformation. We’re looking for experienced specialist to support our frontline teams and business banking customers.
Responsibilities of your role could include:
- Understanding our eCommerce products, including the technical specifications and benefits, and communicate this to our customers
- Making quick, informed decisions under pressure and develop your skills to contribute to an expanding team
- Innovative, focused on efficiency and are able to adapt to new processes quickly
- Support merchant technical personnel, leveraging knowledge and expertise to troubleshoot technical problems and create the best possible merchant experience
- Advise merchants regarding the best implementation practices and also addressing specific merchants’ issues
- Serve as a feedback loop for the organisation, gathering merchant’s feedback, evaluating merchant needs, and communicating these to product and management personnel.
**See yourself in our team**:
As a specialist, you’ll be working within Payment Acceptance group. We support our customers to operate and grow their business, through the provision of innovative payment solutions that help them better engage with their customers and suppliers. The eCommerce Product Team is accountable for the development and optimisation of online acquiring solutions to deliver payment products and services to customers where the cardholder isn’t present. We prioritise our customers and relentlessly improve their experience and solve their needs.
**We want to hear from you if you have**:
- Optimised documentation and help build processes for team and customer support
- Experience working with API’s and Payment experience.
- Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution
- Proven experience in stakeholder management, with the ability to influence cross-functional teams and drive progress
- The ability to pick up new technologies quickly and explain complex concepts simply
- A growth mindset with the ability to work flexibly through change and ambiguity
- Risk Mindset - all CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 11/12/2024
-
Ecommerce Product Support Specialist
4 weeks ago
Melbourne, Australia Commonwealth Bank of Australia Full timeeCommerce Product Support Specialist - **We are a team of innovative thinkers, solving complex problems with simple solutions**: - **Together we can find the best outcomes for our teams and customers**: - **Rotating roster offered 7am to 7pm** **Do work that matters** Work within our eCommerce team to be the friendly voice our business customers hear...
-
Ecommerce Manager
7 months ago
Melbourne, Australia Ignite Specialist Recruitment Services Full timeContract Type Permanent Reference BH-370938 Industry IT Salary per annum - Min: AUD 100000 - Max: AUD 130000 - **$120k salary**: - ** Iconic fashion retailer**: - ** Tullamarine location** We have partnered with an **iconic fashion retailer **that is easily recognised for the quality of its product and industry presence. They are looking for an...
-
Marketing / Ecommerce Specialist
7 months ago
Melbourne, Australia White & Co Full time**We’d love to hear from you!** If you’re Melbourne-based, and fashion is your passion, you’re our kind of person. We currently have an exciting opportunity to join the White & Co’s Ecommerce team as their **Marketing /**Ecommerce Specialist**. Reporting into the** **Ecommerce / Digital Marketing Manager**, you will be** **responsible for the...
-
Marketing / Ecommerce Specialist
6 months ago
Melbourne, Australia White & Co Full timeIf you’re Melbourne-based, and fashion is your passion, you’re our kind of person. You’re the kind of person that dreams of joining a friendly team in a fast-paced, rapidly growing fashion retail business And if you don’t see an opening for a job opportunity on this page right _here_ / right now, you’ll just go on and send us your cover letter...
-
Marketing / Ecommerce Specialist
7 months ago
Melbourne, Australia White & Co Full timeWe’d love to hear from you! If you’re Melbourne-_based_, and fashion is your passion, you’re our kind of person. You’re the kind of person that dreams of joining a friendly team in a fast-paced, rapidly growing fashion retail business And if you don’t see an opening for a job opportunity on this page right here / right now, you’ll just go on...
-
Ecommerce Specialist
7 hours ago
Melbourne, Australia Just Digital People Full timeGreat career progression! - Flexible working arrangement - Work closely with head of eCommerce Just Digital People are working with an awesome and high growth, multi-retailer & eCommerce business, fast becoming a great destination for the fashion & Apparel industry in Australia, and they are on the hunt for a new eCommerce specialist! If you like the sound...
-
Ecommerce Administrator
7 months ago
Melbourne, Australia MUJI Retail (Australia) Pty Ltd Full time**About MUJI** **Benefits** **Flexible Work - **Opportunity to work from home for up to 3 days per week and attend our Head Office located in the Melbourne CBD, close to public transport, cafes and restaurants! **MUJI Products - **Generous employee discounts on a range of MUJI Products, with up to 50% off on Fashion and Household items! **Remuneration -...
-
Ecommerce Specialist
7 months ago
Melbourne, Australia Big Fish Creative Recruitment Full timeNewly created role - Supportive team - Bayside location - This is a fantastic opportunity to join a growing distributor and take the eCommerce function to the next level by enhancing online visibility in a highly competitive market. - Working closely with the marketing and design team to execute eCommerce strategies, you will assist with the management,...
-
Ecommerce CX Operations Specialist
1 month ago
North Melbourne, Victoria, Australia Country Road Group Full timeCountry Road Group (CRG) is embarking on a transformative journey to position itself for growth, leveraging its scale, capabilities, and culture as a House of Brands.We are seeking an experienced Ecommerce CX Operations Specialist to join our team. In this role, you will be responsible for supporting the strategic development and operational execution of...
-
Ecommerce Manager
22 hours ago
Melbourne, Australia Just Digital People Full timeFlexi-working hours and WFH days - Great career progression opportunities - Incredible gym/workout facilities in the office! Just Digital People have partnered up to develop and grow the eCommerce presence of this company. With an already highly successful YTD turnover of $50+ million, they are ambitious to continue growth and stamp their mark. Currently,...
-
Specialist, Ecommerce Operations
7 months ago
Melbourne, Australia Crocs, Inc. Global Jobs Full time**JOB SUMMARY**: Join our dynamic team as a Specialist, eCommerce Operations where you'll be a key player in optimising and executing Crocs' online strategies. This role is vital in supporting day-to-day tasks associated with our digital business, covering Australia and Singapore websites, app and etail. **JOB RESPONSIBILITIES**: - Support day-to-day tasks...
-
Ecommerce Manager
2 days ago
Melbourne, Australia The Talent Mill Full time**Luxury Footwear Wholesaler - Melbourne** **Now Hiring** | Australia’s number one retail destination for women’s and men’s shoes showcased from Europe. In partnership with The Talent Mill Recruitment division - we are now seeking a Ecommerce Manager to join their team. As the Ecommerce Manager, your role is to optimise the E-Commerce sites in order...
-
Ecommerce Operations Specialist
1 month ago
North Melbourne, Victoria, Australia Country Road Group Full timeAbout the Role">We are seeking a highly skilled Ecommerce Operations Specialist to join our team at Country Road Group. In this role, you will be responsible for driving efficiency across fulfilment, packaging and customer service, as well as optimizing post purchase elements such as Click & Collect, Same Day Delivery, Gifting and more.">About You">As an...
-
Ecommerce Operations Specialist
2 months ago
Melbourne, Victoria, Australia APG & Co. Full timeAbout this roleThe Ecommerce Coordinator role is a key position within the APG & Co team, responsible for assisting in the day-to-day operation of our online stores to achieve overall online objectives.Key responsibilities include building and managing product categories, product merchandising, and navigation to ensure relevant customer journeys based on...
-
eCommerce & Content Specialist
7 months ago
Melbourne, Australia The Talent Mill Full timeNow Hiring | Designer Label | Melbourne The Brand | Our latest client launched this highly successful contemporary designer label in 2009 in Melbourne and took it to soaring heights in LA. Collections that have been developed under an aspirational and expert Creative Director with a focus on skillful construction and a focus on developing untold...
-
Visual Merchandising Coordinator
1 month ago
North Melbourne, Victoria, Australia The Just Group Full timeThe Just Group is a leading multinational organisation with seven iconic retail brands, including Peter Alexander, Just Jeans, Jay Jays, Smiggle, Portmans, Jacqui E, and Dotti.As a Visual Merchandising Coordinator - Ecommerce Specialist, you will play a key role in bringing our products to life through creative and fashionable ecommerce photography.You will...
-
Ecommerce & Customer Care Assistant
7 months ago
Melbourne, Australia The Talent Mill Full time**Now Hiring | Luxury Multi-brand | Melbourne** The Brand | This multi-brand luxury business is on the hunt for a eCommerce & Customer Care Assistant who will be responsible for online product uploads, general website maintenance and admin, customer service, as well as assisting the wider marketing team with general support across eCommerce & Customer...
-
Ecommerce Coordinator
6 months ago
Melbourne, Australia Blue illusion Full timeWork for an Australian retailer - Values - Customers, Community, Relationships and Learning - Be part of Blue Illusions growing online and omnichannel business. **Curate your career in retail...** Blue Illusion is a French-inspired brand dedicated to the modern woman's pursuit of curated personal style. Founded by Donna & Danny Guest 20 years ago in...
-
Ecommerce Coordinator
6 months ago
Melbourne, Australia YETI Full timeAt YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of...
-
Ecommerce Coordinator
7 months ago
Melbourne, Australia Six Degrees Executive Full timeLocation: - Melbourne- Job Type: - Permanent- Salary: - $94350 per annum- Contact: - Navia Krishna**About the Company**: *** Our client is a one of Australia’s most recognisable brands within their retail industry sector offering their consumers top quality national and international products coupled with exceptional customer experience. Established over...