Ecommerce & Customer Care Assistant

8 months ago


Melbourne, Australia The Talent Mill Full time

**Now Hiring | Luxury Multi-brand | Melbourne**

The Brand |

This multi-brand luxury business is on the hunt for a eCommerce & Customer Care Assistant who will be responsible for online product uploads, general website maintenance and admin, customer service, as well as assisting the wider marketing team with general support across eCommerce & Customer Care.

The Role |
- Overseeing all back-end day-to-day operations and processes of the website
- Ensure the website content is managed, maintained and available 24/7
- Liaising with retouchers to ensure product images are retouched within budget and to standards
- Maintain the product catalogue and develop all product uploads, including product descriptions and imagery using SEO best practices
- Ensure tone and messaging across sites and marketing is in line with the brand guidelines
- Manage the site merchandising strategy and update based on new, best-selling or high QTY products to drive conversion and maximise upsell and cross-sell opportunities
- Manage website returns and exchanges
- Monitor relationships with existing customers and provide product or service information to assists customers through sales funnel
- Communicate customer feedback with team to help identify paint points and improve and develop the best possible online service

The Skillset |
- Experience in fashion, brand or product-based role / similar role Marketing / Online/ Retail
- Experience in luxury retail is highly regarded
- Ambitious and driven to grow your career for a high end fashion brand
- Experience using Shopify is prefered
- Ability to demonstrate initiative and effectively plan and be proactive in all facets of the role
- High attention to detail

This is a not to be missed role, the perfect foot in the door for a recent ecommerce or fashion business graduate looking to grow their career in a luxury fashion brand. Offering a supportive work culture that nurtures growth.

The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries. With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME’s and multinational corporations within the fashion & retail industry.

Recruitment - but make it ethical not transactional. Quality over quantity - always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support, and offer a unique and modern recruitment proposition - one where we develop long term, meaningful connections, add value and deliver an unforgettable service.

Angela Millar



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