Iam Service Delivery Lead

6 months ago

Sydney, Australia Qantas Airways Limited Full time

Fantastic opportunity to join our Airline IT business and support our IT Security and Cyber Strategy
- Drive service delivery outcomes and technical excellence within information security, specialising in identities and systems access within the Qantas Group
- Permanent opportunity based at our Head Office in Mascot

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.

Technology is a big part of how we continue to pioneer our way forward. With eyes on the future, our IT team harness technology on a global scale and tailor local solutions for each of our ports. Together we’ll show you it’s possible to make an impact, and to never underestimate what you’re capable of achieving.

The IAM Service Delivery Lead is responsible for the day to day management of the services provided to employees and customers across multiple service and product lines across the Qantas Group. This role will manage our service partner delivery managers responsible for their delivery of outstanding quality and highly efficient service. The role ensures service partner service levels are met and the delivery to all contracted outcomes within the approved budgets.

The Service Delivery Lead also works with internal and external teams to continually optimise the service delivered by understanding through data issues, problems and opportunities for delivering a service that exceeds our employees/customer’s experience. This is a key role in supporting and approving successful project transitions into BAU, ensuring the relevant process updates are fit for purpose and to provide support on the systems we manage. To that end, this role will be responsible for leveraging their technical understanding of operational solutions and designing timely performance measurement of both systems and people.

You’ll have:

- Desirable Formal education or certification in information security, information technology, risk management, audit or equivalent discipline (e.g.,CISSP, CISM).
- In-depth knowledge of Microsoft Active Directory, Azure Active Directory, and related technologies.
- Experience with IGA and PAM tools and processes.
- Experience in managing implementation and upgrade projects.
- Expertise in ITIL processes and vendor management. 5+ years in a leadership role, cross functional or direct.
- Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred)
- Service delivery experience and/or operational management experience.
- Problem solvingBudget Management.
- Process orientation and documentation.
- Stakeholder engagement and management skills.
- Strong communications skills, both verbal and written.
- Able to work cross-functionally and align business unit processes to enterprise business processes.
- Analytical & critical thinking skills.
- Strong facilitation skills.
- A proven track record of supporting successful delivery of projects or services in cyber security.

Why Qantas?

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
- We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close on the 21st of March

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